1.) Network Implementation

Role & Responsibility

Responsible for designing, implementing, and supporting complex enterprise network solutions. You will work closely with our customers to understand their needs and requirements, and then develop and implement solutions that meet their specific objectives.

• Low level design, implement, and support complex enterprise network solutions
• Work closely with customers to understand their needs and requirements
• Develop and implement network designs that meet customer objectives
• Troubleshoot and resolve network issues during implementation.
• Document network designs and configurations
• Provide technical expertise to support sales and marketing efforts

Job Description

Customer network integration and delivery

• Low design, implement, and support complex enterprise network solutions
• Work closely with customers to understand their needs and requirements
• Develop and implement network designs that meet customer objectives
• Troubleshoot and resolve network issues during implementation.
• Document network designs and configurations up to date.
• Provide technical expertise to support sales and marketing efforts
• Hand over completed document to after sale service.
• Project implementation tracking with update.

2.) 1st Tier Engineer

Job description

1.First diagnostic problem and do first troubleshooting of enterprise solutions.

• EDS (MPLS, SD-WAN, 5G)
• ICT (Cloud, Firewall)
• Mobile services (M2M, SMS)

2.To be ticket owner who do proactive update progress incident to customer within OLA time

3.To ensure service of customer are normal after incident restoration

Qualification

• Bachelor’s Degree in Telecommunication Engineer, Computer Engineering, Computer Science, or IT related fields.
• 2-5 years of work experience with user IT Support or Network Support
• Positive attitude
• Reliable and working time flexibility
• Having knowledge of IP Networking (LAN/WAN)
• Having Knowledge of Cloud Technology
• Having knowledge in Cisco, Huawei, ZTE router and switch equipment will be advantage.
• Having knowledge in Firewall Palo Alto, FortiGate equipment will be advantage.
• Having Knowledge of Cyber Security services will be advantage.
• Good problem-solving, analytical, and team-working skills
• Excellent communication and interpersonal skills

3.) Service Account Management (Engineer or IT)

Job Responsibilities

• Single point of contact (SPOC) on Operations matters
• Oversee day-to-day fault management for Critical or Escalated incident
• Provide regular updates and ensure timely fault resolution for Critical or Escalated incident following by SLA commitment to corporate customer.
• Overseeing the entire planned maintenance cycle for customer’s critical services
• Provide data information that customer needed with in SLA
• Built more relationship with enterprise customer & provide the best customer experience for the best customer satisfaction
• Conduct monthly Performance Reviews basically covers the following:

>Previous meeting minutes

>Present monthly network availability report

>Summary of Incidents

>Develop improvement plan for prolong outages, found no fault, repeated fault, chronic problem, etc.

>Update or review any improvement plan

>Response VOC and coordinate relate team to improve our service.

• Investigate and find out the root cause for chronic problem of enterprise Customer and consult with related team to find out the solution of that problem
• On site for problem troubleshooting of all Enterprise product such as Corporate Fixed line, Cloud, SD WAN, Firewall, Bulk SMS, M2M, EDS (MPLS & IPLC), Radio Quality etc.
• Analysis data for SKA Customer to reduce and improvement for better Availability, MTTR and Fault rate of each service such as EDS M2M Bulk SMS E1 etc.
• In deep analysis for some SKA customer that have different trend of fault rate, availability and MTTR.
• Coordinate with related team to set action plan and target to improve our service.
• Find out the root cause and clarify internal process to improve our service especially in aftersales service areas