Job Summary :

Monitor systems. Using diversified tools to monitor the performance and capability of computer systems.

Job Description :

• Monitor systems. Using diversified tools to monitor the performance and capability of computer systems.
• Troubleshoot problems. Working to triage or troubleshoot the issues within their defined areas.
• Track issues. Tracking and documenting all defects and resolutions in detail through a designated ticketing system.
• Execute some operation routine task or activity check
• Report incidents. Escalating complicated issues to management, other IT resources, third parties and/or vendors, as appropriate.

Qualifications :

• Minimum 0-3 years of network operation center or support service.
• BS degree in Information Technology, Computer Science, or equivalent.
• Knowledge of computer systems, cloud, network, and business impact of events and symptoms.
• Experienced in monitoring tools, ITSM tools, backup, and DR tools.
• Knowledge of service subject matter and business processes.
• Knowledge of incident models, diagnostic tools, methods.