Business Process Consultant

Job Description:

• Design and implement business processes for new products, services, business ventures, and platforms.
• Focus on end-to-end process integration rather than a functional approach.
• Digitize, optimize, and control processes for better efficiency.
• Collaborate with process owners to define Service Level Agreements (SLAs).
• Lead organizational change management initiatives.
• Lead large-scale, cross-functional initiatives to enhance process performance and quality.
• Monitor and measure process improvements to increase revenue, reduce costs, and boost customer and partner satisfaction.
• Design both human and automated (BOT) process pathways, leveraging automation tools and cognitive technologies for process transformation.
• Serve as a Business Process Management (BPM) Center of Excellence (COE).
• Establish and enforce process governance standards.
• Promote a culture where "Everyone can be a Process Designer" by building process stewardship.
• Manage and maintain the Process Assets Repository.

Job Qualifications:

• Bachelor’s Degree or higher in Science, Computer Science, Computer Engineering, Engineering, or related IT fields.
• Minimum of 5 years’ experience in business process design, BPM project leadership, process improvement, system & operation development, or computer auditing.
• Strong knowledge of finance, accounting, business strategy, BPM tools and methodologies, and emerging services (e.g., Cloud, VDO, Gaming, E-Commerce, M2M).
• Proficiency in both Thai and English.
• Strong analytical skills with the ability to understand complex business processes and systems.
• Ability to manage multiple tasks under time constraints and adapt to changing priorities.
• Excellent interpersonal and communication skills for effective collaboration across teams.