THE TEAM

Intertek Caleb Brett is leading Total Quality Assurance provider to industries worldwide and experts in qualitative and quantitative analytical assessment services to the oil and gas, chemical, and other commodities markets. With international 24/7/365 service and coordination coverage, we treat each cargo as if it were our own.

JOB SCOPE

The Operation Coordinator is responsible for supporting the efficient execution of cargo inspection operations, particularly within the oil and gas sector. This role involves liaising with clients, managing inspection schedules, coordinating with field teams, and ensuring compliance with operational standards. The Operation Coordinator plays a key role in maintaining smooth operations and delivering excellent customer service, helping to build and sustain long-term relationships with clients.

ROLES AND RESPONSIBILITIES

Operational Coordination & Support:

• Receive and review client instructions, documenting them accurately for job execution.
• Coordinate inspection schedules with field teams, laboratories, and clients to ensure timely and effective operations.
• Provide logistical support during field operations and ensure resources are available for smooth execution.
• Report directly to the General Manager, providing regular updates on operational progress.

Client Relations & Communication:

• Act as the main point of contact for clients, addressing inquiries and providing updates throughout the inspection process.
• Prepare and deliver accurate inspection reports to clients on time.
• Foster strong relationships with clients to ensure high levels of satisfaction and repeat business.

Reporting & Documentation:

• Ensure all operational activities are properly documented, including inspection data and job instructions.
• Assist with the preparation of invoices and maintain accurate billing records.

Compliance & Quality Assurance:

• Ensure all operations comply with company policies, safety regulations, and quality standards.
• Coordinate the delivery of samples to laboratories and follow up on test results.
• Report any operational issues or non-compliance to the General Manager.

Client Relations & Problem Solving

• Address client concerns and operational issues promptly to achieve a zero-defect service.
• Prepare technical reports, inspection procedures, and handle client complaints effectively.

REQUIRED QUALIFICATIONS

Education & Experience:

• Bachelor’s degree in Applied Science, Petroleum, Chemical Engineering, or a related field.
• 0-5 years of experience in operations coordination, preferably in oil, gas, or cargo inspection.
• Ability to adapt in a fast-paced environment and manage shifting priorities.
• Flexibility in working hours to accommodate unforeseen changing cargo schedules.

Skills & Competencies:

• Strong organizational and communication skills for client coordination and multi-tasking.
• Proficiency in Microsoft Office (Excel and Word) for reporting and documentation.
• Service-oriented mindset with a focus on delivering quality customer service.
• Fluent in English, both written and spoken (TOEIC 650+ preferred).