Experience:

3 years required

Skills:

Research, Project Management, Material Development

Job type:

Full-time

• Collaborate to provide advice to clusters on Reward programs and country Reward Operations. Oversee cyclical and off-cycle promotional and equity increases, and the design and development and support P&C Services in the administration of compensation, equity, special bonus or incentive programs and payments, benefits review as required. Research market trends, participate in salary surveys to keep compensation programs current and competitive.
• Support the execution of benefit roadmap for the region. Review employee benefit and ...
• Review and approve offers for clusters assigned. Act as the subject matter specialist for the research, contribute to the development and implementation of compensation programs, inclusive of Corporate equity programs and compensation tools (e.g., Global Grading System), retention programs. Serve as the primary representative with third parties and other stakeholders. Partner and collaborate with People Partners, P&C Services, HRIS and other areas to provide insight and knowledge of different processes of the P&C function. Apply project management skills to coordinate projects as assigned.
• Participate in global/regional programs and support other aspects in P&C/Reward as assigned. Support the continuous improvement and education efforts and material development of an APAC reward repository for assigned topics.
• BS in Business, HR, or other related field. GRP, CCP preferred.
• 5 years relevant experience with demonstrated proficiency in the management of compensation and benefits (with regional experience highly preferred), administration of equity plans, and end-to-end compensation and benefit experience.
• 1 - 3 years of consultancy background preferred.
• Entry-level business knowledge with a good understanding of the organization and functional areas, inclusive of matrix reporting.
• Basic to intermediate knowledge of project management fundamentals.
• Ability to manage multiple parallel processes/tasks simultaneously. Must maintain strong attention to detail and handle confidential information responsibly.
• Demonstrate interpersonal awareness to effectively build and sustain strong client partnerships with trust and credibility.
• Demonstrated proficiency in Microsoft Office applications, especially Excel spreadsheets.
• Demonstrated proficiency with SAP/Workday and experience with Payroll systems.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Experience:

3 years required

Skills:

XML, English

Job type:

Full-time

• Provide point of contact for customers and support over tickets regarding cytric product and queries.
• Provide Support & Consultation as SME through phone, emails & chat in case required.
• Prompt and error-free processing of cases, if necessary in cooperation with other technical departments.
• Designing test scenarios for problem cases, performing error analyses.
• Create documentation.
• Provide prompt assistance in the area of customer care.
• Provide accurate incident resolution and service request management, within the established Service Level Agreement (SLA).
• Appropriately escalate issues to leadership and other teams.
• Proactively identify problem areas, and devise and deliver solutions to enhance the service quality and to prevent future problems.
• Assist the team lead with documentation and processes.
• Serve as an escalation point in resolving customer service issues within the scope of a specialist.
• Oversee the development and communication of help sheets, usage guides, and FAQs for end users.
• Provide accurate incident resolution and rervice request management, within established Service Level Agreement (SLA).
• Contribute business through reports and analysis (e.g. forecast),.
• providing qualitative feedback when needed.
• Analyse customer's business, operational and technical requirements (e.g. for internal reports).
• Support process improvement opportunities to drive operational efficiencies.
• Work closely with the Team/Stakeholders/stakeholding departments on incident progress and resolution.
• Create documentation for internal and external use with incident resolution and/or training.
• Support other technical teams as they operationalize new applications/tools to ensure the Global Support is prepared to support them and the customers.
• Create and conduct training sessions when needed for a variety of audiences.
• Any other tasks assigned by your line manager in accordance with your skills and experience.
• Candidate profile.
• Minimum 3 years experience in working with Cytric.
• Very good knowledge of Cytric and/or high expertise in specific Cytric areas.
• understanding of the Travel/Tourism Business.
• previous work experience in Customer Service or other relevant experience with strong technical affinity.
• Previous technical Customer Support experience.
• Solid PC and operating systems experience.
• Network knowledge.
• Log (xml) reading experience.
• Fluent in English.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.