Digital Customer Service Manager

atSiam Piwat Co., Ltd.

DUTIES AND RESPONSIBILITIES

  • Oversee customer inquiries related to application usage, technical issues, and troubleshooting
  • Lead and train a team of customer service representatives and support specialists
  • Identify common customer pain points and collaborate with the development team for application enhancements
  • Develop and implement customer service policies to improve user experience
  • Ensure timely and effective resolution of customer concerns
  • Monitor team performance and provide feedback for improvement
  • Monitor KPIs (e.g., customer satisfaction scores, response times, and resolution rates) and report insights
  • Handle escalated issues and complex customer concerns efficiently


JOB SPECIFICATION

  • Education and Experience:
  • Bachelor’s degree or Master’s degree in S/E commerce, Business management, International Business, Marketing and Project Management
  • Minimum 5 years of hands-on experience in Retail operation or customer relationship management area
  • Minimum 3 years in e-commerce platform is a plus
  • Strong background or experiences in business planning, managing the business commercial deals


Required Skills/Abilities: 

  • Strong entrepreneurial mindset
  • Proven critical and analytical thinking skill
  • Communication skill with excellent English proficiency
  • Negotiation and persuasion skill
  • Excellent organization skill
  • Impeccable presentation and interpersonal skill
Experience required
  • any or no experience
Salary
  • Negotiable
Job function
  • Customer Service
  • Management
Job type
  • Full-time

Company overview

Size:500-1000 employees
Industry:Real Estate Development
Location:Bangkok
Website:www.siampiwat.com
Founded in:1958
Ranking:5/5

Throughout more than 5 decades in business, Siam Piwat has displayed strong financial potential and adhered to the principles of good governance for the ultimate success of all parties. Under the current management of our highly professional and experienced Board of Directors and Executives, Siam ...

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Why join us:

Siam Piwat is also determined to “be the first” in the business to develop national-scale projects with creativity, innovation, and top quality management. We want to give back to the community by providing opportunities for a better quality of life in the Thai society.

Head office: 989 Rama I Road, Pathumwan, Bangkok
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