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Customer Relations (Senior Level)

atSiam Piwat Co., Ltd.
  • Represent a good image of the shopping mall and company
  • Supervise team members in delivering beyond expectation service standards
  • Manage the smooth operation at service counters including
    - Queue Management
    - Operational Issue Resolution
    - Service Accuracy
    - Documentation and Stock Management
    - Promotion & Rewards Management
    - Team Coordination
  • Handling and resolving ongoing or escalated customer cases and complaints as assigned by managers
  • Promote company initiatives
  • Support other teams during activities and events

    Hours of operation : 5 working days per week

    Functional Skills & Experiences
  • 3-5 years experience in customer service which at least 1 year in supervisor role
  • Experience in customer complaint management
  • Competence in Computer & Digital Literary (Email and Intermediate MS Excel)
  • Familiar with application & program usage
  • Understanding of basic calculation i.e. % discount, on-top discount, % redemption
Salary
  • Negotiable
Job type
  • Full-time
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Company overview

Size:500-1000 employees
Industry:Real Estate Development
Location:Bangkok
Website:www.siampiwat.com
Founded in:1958
Ranking:5/5

Throughout more than 5 decades in business, Siam Piwat has displayed strong financial potential and adhered to the principles of good governance for the ultimate success of all parties. Under the current management of our highly professional and experienced Board of Directors and Executives, Siam ...

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Why join us:

Siam Piwat is also determined to “be the first” in the business to develop national-scale projects with creativity, innovation, and top quality management. We want to give back to the community by providing opportunities for a better quality of life in the Thai society.

Job location: Pathum Wan
Head office: 989 Rama I Road, Pathumwan, Bangkok
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Benefits

  • Dental Insurance
  • Five-day work week
  • Life Insurance
  • Health Insurance
  • Performance bonus
  • Company uniform
  • Job training
  • Learning & Development Opportunities
  • Maternity leave
  • Provident fund
  • Social Security

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