Skills:

Accounting, Research, Financial Reporting

Job type:

Full-time

• Make initiatives of Investment team happen and implemented as per agreed timeline.
• Interact with all relevant party/vendor e.g. group office, external consultant to drive project implementation into success.
• Research and provide any information to support new investment asset/ new initiative FWD investment strategy.
• Ensure key controls around area of investment operation and accounting are properly designed and established to assure end to end internal workflow can be run through efficiently.
• Review local statutory financial reporting related to investment to ensure accuracy and timely submission. Coordinate with related departments to accomplish financial reporting process related to Investment.
• Work closely with other divisions to understand, facilitate Unit linked business and involved to propose solution for improving workflow efficiency.

Skills:

Assurance, Compliance, Problem Solving, Data Analysis

Job type:

Full-time

• Perform effective quality assurance (QA) process to monitor Identify opportunity for service quality improvement of all team within Operations and deliver practical solutions and methodologies to solve complex business issue.
• Record the to-do list and result of recommended actions to the follow up document to ensure that all agreed actions per auditor's recommendations or compliance's review will be finished at agreed timeline.
• Establish analysis report for the technical review and the progress of technical com ...
• Analyze and inspects problems in daily production; raises problem investigate report to concerned parties with recommended actions.
• Work closely with cross functional teams to address quality-related issues and drive continuous improvement initiatives.
• Monitor the performance of service delivery and develop set of strategic improvement action to turn weakness to strength.
• Assist in business process improvement and process design to achieve business goals by coaching, brushing up or update training classes.
• Identify areas for improvement in processes, procedures, and systems to enhance quality, efficiency, and effectiveness. This involves implementing new quality control measures, refining existing processes, or introducing new technologies.
• Perform effective quality assurance (QA) process to monitor underwriting, policy services, and claims quality to align with the target action plan.
• Evaluate potential fraud indicators and the impact of current fraud trends and make recommendations as to appropriate mitigation.
• Conduct investigations into allegations of fraud, waste or abuse committed by clients against our company.
• Monitor and inspect processes, and services to ensure they meet predefined quality standards.

Skills:

Legal, Data Analysis, Analytical Thinking

Job type:

Full-time

• Conduct professional investigative interviews and investigation on material fraud incident where required.
• Liaison with relevant departments/units for fraud resolution, customer recovery, disciplinary action, financial damage recovery, and legal action.
• Conduct irregular pattern study, trend and data analysis to proactive respond and prevent fraud possibilities.
• Execution of proactive intelligence tool for fraud early detection that support, complement, and leverage fraud risk prevention, detection, and mitigation programs.
• Adhoc assignments as necessary.

Skills:

Social media, Analytical Thinking, Leadership Skill, Good Communication Skills

Job type:

Full-time

• Provide a comprehensive and authoritative view of the customer experience and develop strategy across the enterprise to maximize customer acquisition, loyalty, retention and profitability.
• Define and deliver a roadmap that delivers a consistent target customer experience across touchpoints and business processes.
• Leverage end-to-end customer insight & analytics program that tracks, measures and reports CX KPI s with the focus being the elevation of CX index and platform that cap ...
• Propose recommendations and improvement actions to improve business operations, user experience, bridging the gap between desired customer journey and operational process.
• Lead implementation of key CX initiatives/solutions to enhance quality and differentiate CX across various touch-points.
• Work collaboratively across the organization to develop segment strategies including customer value proposition, offerings and supporting experiences which lead to increase customer satisfaction.
• Managing the execution of FWD CX strategic initiatives across key journeys e.g. Customer Journey Mapping, Customer design thinking workshops, etc.
• Ensure that the amount of effort spent by customers in their interactions with FWD and its partners is significantly and measurably reduced, to improve both experience and lower cost to serve.

Skills:

Analytical Thinking, Problem Solving, Data Analysis, User Experience (UX)

Job type:

Full-time

• Provide a comprehensive and authoritative view of the customer experience and develop strategy across the enterprise to maximize customer acquisition, loyalty, retention and profitability.
• Map end-to-end customer journey catering for unique interaction across touchpoints, assess "Moment of Truth" and identify key customer pain points.
• Leverage end-to-end customer insight & analytics program that tracks, measures and reports CX KPI s with the focus being the elevation of CX index and platform that cap ...
• Propose recommendations and improvement actions to improve business operations, user experience, bridging the gap between desired customer journey and operational process.
• Lead implementation of key CX initiatives/solutions to enhance quality and differentiate CX across various touch-points.
• Provide insights to organizations from their customers so they make more informed decisions.
• Work collaboratively across the organization to develop segment strategies including customer value proposition, offerings and supporting experiences which lead to increase customer satisfaction.
• Managing the execution of FWD CX strategic initiatives across key journeys e.g. Customer Journey Mapping, Customer design thinking workshops.

Skills:

Salesforce

Job type:

Full-time

• Responsible to management the needs of Partners, Sales team and distribution support for issue reported and provided solution for NB Process and related.
• Organize resources to do quality check of NB process such as Counteroffer for CL, money remaining remaining from settlement, source of payment, assignee for CL etc.
• Evaluate the new business process with effected with Underwriting SLA such as AFI, changing the application information.
• Reconcile information to ensure correctness and accuracy.
• Monitor and Handle NB Process inquiry service from call center, sale support team, sale distributors via Salesforce, e-mail and MS team.
• Be able to promptly address the issue in new business process and make quick decision to resolve problem effectively.
• Negotiate to fully enable the solution that create best practice and supports specific business requirement with IT and related functions.
• Build relationship and develops partnership with sales team/sales support to drive the collaborative achievement of production targets.
• Manage all cancellation process payment transactions of new business premium refund to customers within SLA and be accurate.

Experience:

5 years required

Skills:

Single License, Service-Minded, Good Communication Skills, Able to work as a shift, English, Thai

Job type:

Full-time

• Handle incoming calls, emails, live chats and other services for all enquiries and service requests from end customer, agents, business partners, etc.
• Handle customer who has negative feedback and clarifications needed with a level of service that meet customer s expectations.
• Support the project implementation and perform any extra job assigned.
• Work or follow up the case with other departments for any service required.
• Bachelor degree in any related field.
• At least 5 year of experiences as call center or customer service-related field.
• Possesses Single License is a must in role Unit Linked.
• Excellence Communication in Thai and English.
• Excellence Servicemind, customer service and positive thiniking.
• Able to work in shift / flexible time.

Experience:

3 years required

Skills:

PowerShell, Python, Amazon AWS, Microsoft Azure, English, Thai

Job type:

Full-time

• Design, operate and maintain IT system and Infrastructure on both private cloud and public cloud in accordance with FWD standards and policies.
• Work with project owner and stakeholders to support an application hosted at on-premise data centers and public cloud providers.
• Consult with project owner and stakeholders on deployment design, implementation, monitoring and optimization within cloud platforms.
• Take a hands-on role in automating infrastructure migration to cloud environments.
• Develop scripts to automate standard activities (ie. PowerShell, Python).
• Develop, document, make recommendations, and communicate plans for investing in IT cloud infrastructure, including analysis of cost reduction opportunities.
• Anticipate, mitigate, identify, respond to, and resolve problems affecting cloud systems performance, efficiency, and availability.
• Complete all vulnerability fixing are on time and align with group policy.
• Bachelor s Degree in Computer Science or IT related fields.
• Prefer Certified Microsoft, Azure, AWS or equivalent IT industry certificate.
• Minimum 3-5 years of experience in IT Infrastructure and Cloud Infrastructure.
• Excellence communication both Thai and English.

Skills:

Product Development, Budgeting, Compliance, English

Job type:

Full-time

• Requirement Analysis: Understand functional, non-functional, and integration requirements to ensure business needs are fully captured.
• Architecture Discipline: Follow proper architecture discipline to translate business requirements into application and system design.
• Technology Selection and Prototype: Propose and select the most appropriate technology for solutions, Implement prototype development to validate new technologies and use-cases.
• Methodology Development: Develop methodologies for projects, identify risks, and determine approaches to ensure the final product is delivered with optimum cost-effectiveness and minimal disruption.
• Constraint Management: Account for project constraints, including technology, risks, scope, cost, quality, time, and resources.
• Collaboration: Cooperate with the development team on all tasks and activities, providing technical engineering support and developing new migration plans for future technology infrastructure.
• Stakeholder Management: Ensure all stakeholder requirements are considered and regularly inform them about product development processes, costs, and budgeting.
• Project Ownership: Take ownership of all IT-related projects as required, following the DOS (Digital Operating Structure) guidelines.
• Regulatory Compliance: Collaborate with EA to ensure alignment on Enterprise Architecture and compliance with local regulatory requirements.
• Bachelor degree or higher in Computer Science, Engineering, or related Fields.
• Cloud Architecture Certification is a plus.
• Minimum 10 years work experience in IT with at least 3 years of experience design application using NodeJS, Java Springboot, web applications, microservice architecture, and APIs-based services.
• Strong knowledge of emerging technologies and best practices, databases (SQL, NoSQL), cloud-native technologies (preferably AWS), Kubernetes (KUBE), and DevSecOps.
• Fluent in Thai and English communication.

Experience:

10 years required

Skills:

Product Development, Research, Data Analysis, Management, English

Job type:

Full-time

• Develop overall CX strategy including Customer Value Proposition (CVP) and omni-channel strategy catering for target segment.
• Oversee the design of end-to-end customer journey based on customer insights to ensure best customer experience across FWD.
• Drive execution of CX related initiatives and ensure alignment of all customer related initiatives.
• Coach and build human capabilities to have a deep understanding of what customers need and expect, and be able to translate into action plan for each customer segment, estimate ROX, through to execution.
• Supervise all customer communication approval to ensure clarity and best CX.
• Work with people culture to infuse CX culture into FWD TH through CX pillars, company goals, customer community, PCD, clarity guideline to achieve FWD goal as to be customer-centric brand.
• Manage team and ensure good employee experience through communication, recognition, motivation and development to increase team engagement.
• Bachelor or Master Degree in business related field with strong academic background from reputable university.
• Design thinking will be advantage.
• At least 10-12 years of experience and proven success in team management, customer experience, product development, customer research and analysis.
• Good Communication in Thai and English.