Skills:

Product Development, Product Owner

Job type:

Full-time

• Work closely with Product Development team to understand & refine product concepts/features and provide implementation feasibility/impact assessment and timelines.
• Translate product concepts/features into product specifications for system implementations
• Serve as Product Owner (PO) of Product Development Pipelines.
• Manage, track and prioritize activities between multiple Product Development Pipelines in alignment with product roadmaps and product strategies. Communicate clearly on priorities and track all activities until completion, ensuring on-time and quality product launches.
• Make Product Development Pipelines visible and transparent to all key stakeholders, communicating clearly on key dependencies, and priorities.
• Own product launch timelines, ensuring that all key product components, both IT and non-IT, are ready at day 1 of product launch, including (but not limited to), core system readiness, non-core system readiness, sales materials, distribution sales tools, product announcement, etc.
• Identify, manage, and track any actions/changes/risks/issues, which may arise throughout product lifecycles, both day 1 and day 2 (e.g., day 2 testing, etc.).

Job type:

Full-time

• Lead the alignment of key strategic distribution actions and business matters among partners, Distribution Channel Heads, and supporting stakeholders to ensure the progress and completion per agreements.
• Manage the key partnership meetings; chaired by CBO and Senior Management of the partners to support business performance management, strategic directions, and key operating issues handling.
• Work with CBO, CPDO, and CDSO in defining and managing the partnership relationship ...
• Manage the team in coordinating with relevant parties to identify, get understanding, track the progress of strategic actions and key operating issues of all distribution channels.
• Supervise the team to coordinate on new initiatives crossing between distribution channels.
• Provide recommendation and inputs from partner/channel and customer perspectives in developing business solutions/decision making with internal parties to ensure the alignment of expectation and partnership experience.

Skills:

Finance

Job type:

Full-time

• Assist in all EV-related tasks, projects, and operations.
• EV planning and reporting, including comprehensive analysis on EV movement and potential headwinds/tailwinds.
• EV strategy and methodology enhancement to minimize potential adverse variances and ensure KPIs related to EV are secured.
• EV impact assessment for best-estimated assumption review.
• Development and implementation of controls for Embedded Value processes.
• Prepare comprehensive impact assessment on EV related initiatives and product development.
• Preparation of various systematic and ad-hoc reports, including FD/QD packs.
• Support best-in-class quality of presentation materials for meetings including the Board of Directors Meeting, ALM Committee Meeting, Investment Committee Meeting, ExCom/OpCom Meeting, Meeting with Senior Group Management etc.
• Actively support Group Office on data requests and enquiries.
• Support auditing on EV and timely provide information to support the auditing.
• Collaborate closely with internal stakeholders, including Actuarial, Finance, and Investments teams, to align strategies and ensure effective execution of business plans.
• Work on ad hoc assignments, including strategic projects/initiatives.

Job type:

Full-time

• Perform daily and monthly insurance transactions both manual booking and text file from related under responsible areas system within timeline and reach 100% accuracy.
• Detect the error on GL booking transactions for all monthly closing transactions in part of all insurance transactions both STAT and IFRS which related under responsible areas.
• Supervise and response back on coming from Operations team, Sales channel and related functions to the service providing to policyholder, sales compensation within agre ...
• Solving issue/problem that occurs under responsible areas by getting a bit advise from direct manager.
• Account reconciliation.
• Perform reconciliations on major accounts that need to be prepared, finding the root cause of the un-reconciliation item including clear long outstanding according to the company policy and procedure related under responsible areas Analysis and control long outstanding balance by gathering reasons including advise some control need to related functions.
• Initiative.
• Contribution for assigned any projects that company or function initiate to support the completion of assigned within action plan and timeline.
• Advise and recommend in order to improve the existing procedures.
• Be a key information to submit data to external Auditor and providing / clarify information for external Auditor.
• Participate and initiate in the automate work flow for supporting the new company initiate.
• Team management.
• Self motivation and productive team payer.

Job type:

Full-time

• Provide sales insights and recommendations in preparing Business Plan to design appropriate key drivers, target, and KPI for all sales channels.
• Digest Business Plan to a granular level, develop plans and KPIs to materialize strategy in a business and functional level for achieving target.
• Allocate target for each KPIs, monitor, and develop & run forecasting models to identify gaps or potential threats and alert Management accordingly.
• Equip with an immersed understanding in partners sales patterns and strategic focus to develop joint plan and avoid the conflict of interest and focus between partners.
• Explore on both internal and external factors and seek for opportunities area for sales improvement.
• Collaborate with Business Analysis and Management Report team to identify root cause and provide short-term and long-term strategic solutions to Sales Head and partners.
• Analyze data and generate presentation as needed for business decision.
• Continually update tracking model by aligning with current strategic focus and direction from Management.

Job type:

Full-time

• Work with commercial related units such as product team, e-commerce, and customer, to create PR plan for key projects.
• Organize and lead company data releases, presentations, conference presence and messaging at industry conferences that is complying with group and local comm. policy.
• Manage creation of materials including collateral materials, web sites, videos, etc. to engage external resources as appropriate.
• Evaluate track and measure communication performance with analytical skills that will be able to guide the team to the right direction in order to achieve business unite and company objective.
• Take a hands-on role in PR news for multiple mediums: electronic, print, video, face-to-face communications, executive memos, announcements, talking points, intranet site content, newsletter articles, presentations, all hands meetings, and situation-specific communication plans.
• Provide report communication in areas with high quality with 100% accuracy and update to all stakeholders in PR to meet with timeline as agreed.
• Execute in content creation, with an eye for detail, that will help company deliver customer led contents on the corporate level message to the audience.
• Organize and lead company data releases, presentations, conference presence and messaging at industry conferences with the alignment with group and local communication policy.
• Work with cross function within organization in role areas.
• Maintain good relationship with journalist insurance sector and other sectors in the role areas.
• Find the way to expand relationship with journalist in non-insurance sector to expand company visibility to wider range of audiences.
• Bachelor Degree in Communication, PR, Marketing or Business Administration, or related field.
• At least 7-10 years directly related experience (i.e., public relations, employee communications, brand who has an active listening techniques to identify high impact opportunities for communications support with strong business acumen that joining with influence and collaboration skills.
• S/he should have an experience in developing and implementing strategic, integrated communications plans tied directly to business objectives with ability to identify, prioritize and implement communications opportunities on own initiative while influencing teams across multiple functions, locations and disciplines to deliver measurable engagement and visibility outcomes as a mandatory to be able to work well with diverse groups, be a team player, possess analytical and client service skills that will result in ability to manage project timelines and determine work flow.

Skills:

Budgeting, Compliance, Product Development

Job type:

Full-time

• Overall accountability for FWD TH Health, including Actuarial, Health Operations (Claims, Medical Networks, Medical Services and FWA), Data and Analytics.
• Develop and execute strategic vision for FWD TH Health division, aligning with the FWD Group and TH goals, enhance the performance, operations, efficiency, growth, retention, and profitability of FWD TH Health.
• Regularly review and adjust strategies based on evolving market dynamics.
• Set and manage financial targets for the FWD TH Health insurance division, including premium income, Loss and Combined ratios, expense ratios & profitability.
• Oversee FWD TH Health Business Planning, budgeting and financial forecasting processes, ensure alignment with financial goals of FWD Group and TH.
• Monitor FWD TH financial performance, implement strategies to address any gaps and ensure profitability and sustainable growth.
• Oversee the design and delivery of Health insurance programs and services, aligning with / leveraging FWD Group wherever possible.
• Partner with internal/external stakeholders including healthcare providers, industry bodies, and regulators to offer comprehensive Health insurance solutions.
• Oversee the health insurance product portfolio, regularly reviewing competitiveness, profitability, and compliance. Collaborate FWD TH Propositions teams to manage product experience and manage risk appetite for health insurance products, working closely with underwriting and actuarial teams.
• Drive innovation in product development, ensuring competitive, customer-focused offerings, working closely with FWD TH Propositions team (act as co-lead the development of health insurance products).
• Benchmark the company s Health insurance services and and performance against competitors, identifying areas for differentiation or improvement.
• Manage relationships with regulators / other external stakeholders to address compliance/regulatory challenges proactively. Keep up-to-date with Health insurance/related regulatory changes, adjust FWD TH Health practices accordingly.
• Monitor / manage Health Claims experience and work closely with Claims leadership team to ensure maturation of that function.
• Manage the integration of digital solutions and data analytics to enhance product offerings, streamline operations, and improve customer experience.
• Drive Health Transformation initiatives, including health-tech / InsurTech solutions that align with FWD TH efficiency goals, customer demands and industry trends.
• Use data analytics to inform decisions around product design, pricing, claims, and risk management.

Skills:

Scrum, English

Job type:

Full-time

• Oversee all FWD strategic project in project management pipeline and also take role to deliver strategic projects including business process improvement, transformation and change management.
• Lead and oversee feasibility study, prepare project plans, working with the project team to identify key steps, resources, time frames and activities.
• Monitor status of planned activities and keep project and resource on plan.
• Update projects regularly to project sponsor/steering committee and propose project issues resolution.
• Lead, control and guide Agile practice such as Daily Scrum, Sprint Planning, Sprint Review, Sprint Grooming to project team and team member in Project Management.
• Lead, control and guide project team and team member in Project Management for Using JIRA tool for task tracking and project monitoring.
• Bachelor s or Master s degree required with any fields background.
• Preference for project management training and/or certification.
• At least 5 years direct work experience as a IT project manager that includes managing and implementations of IT projects.
• Background in cloud AWS or related is preferred.
• Experience in supervising and coaching subordinates.
• Excellence communication in both Thai and English.

Skills:

Single License, English

Job type:

Full-time

• Handle incoming calls, emails, live chats and other services for all enquiries and service requests from end customer, agents, business partners, etc.
• Handle customer who has negative feedback and clarifications needed with a level of service that meet customer s expectations.
• Support the project implementation and perform any extra job assigned.
• Work or follow up the case with other departments for any service required.
• Bachelor degree in any related field.
• At least 5 year of experiences as call center or customer service-related field.
• Possesses Single License is a must in role Unit Linked.
• Excellence Communication in Thai and English.
• Excellence Servicemind, customer service and positive thiniking.
• Able to work in shift / flexible time.

Skills:

PowerShell, Python, English

Job type:

Full-time

• Design, operate and maintain IT system and Infrastructure on both private cloud and public cloud in accordance with FWD standards and policies.
• Work with project owner and stakeholders to support an application hosted at on-premise data centers and public cloud providers.
• Consult with project owner and stakeholders on deployment design, implementation, monitoring and optimization within cloud platforms.
• Take a hands-on role in automating infrastructure migration to cloud environments.
• Develop scripts to automate standard activities (ie. PowerShell, Python).
• Develop, document, make recommendations, and communicate plans for investing in IT cloud infrastructure, including analysis of cost reduction opportunities.
• Anticipate, mitigate, identify, respond to, and resolve problems affecting cloud systems performance, efficiency, and availability.
• Complete all vulnerability fixing are on time and align with group policy.
• Bachelor s Degree in Computer Science or IT related fields.
• Prefer Certified Microsoft, Azure, AWS or equivalent IT industry certificate.
• Minimum 3-5 years of experience in IT Infrastructure and Cloud Infrastructure.
• Excellence communication both Thai and English.

Skills:

Project Management

Job type:

Full-time

• Full accountability to develop key strategic distribution initiatives to deliver all business plan KPI - APE, VNB, Manpower, Active Ratio and Case size and rate.
• Develop strategies to increase insurance penetration across SCB from Wealth/ Branch/ SME/ Direct Sales and help Head of Sales with the roll out of these strategies to the field.
• Analyze sales trends and momentum to recommend and develop sales tactical campaigns to drive maximum Insurance sales across Wealth/ Branch/ SME/ Direct Sales of SCB.
• Represent Bancassurance to engage with SCB senior executives to chair strategic development meetings to formulate and execute distribution strategies with effective field execution plan whilst aligning with company directions.
• Lead the full project development and implementation of the FWD flagship digital program FWD Affiliate to SCB .
• Lead the channel s support function initiatives and discussions including Underwriting, Operations, IT, Distribution Strategy Support to help improve turnaround times, policy issuance, create synergy and enhance efficiency and effectiveness.
• Bachelor's degree in any field, MBA preferable.
• Certification / License Project Management certification is preferred.
• Working Experience Minimum 7 Years experience in distribution strategy, project management and process improvement in life insurance industry especially related to Agency and Bancassurance. Management consulting experience is an added advantage.

Skills:

Product Development, Research, English

Job type:

Full-time

• Develop overall CX strategy including Customer Value Proposition (CVP) and omni-channel strategy catering for target segment.
• Oversee the design of end-to-end customer journey based on customer insights to ensure best customer experience across FWD.
• Drive execution of CX related initiatives and ensure alignment of all customer related initiatives.
• Coach and build human capabilities to have a deep understanding of what customers need and expect, and be able to translate into action plan for each customer segment, estimate ROX, through to execution.
• Supervise all customer communication approval to ensure clarity and best CX.
• Work with people culture to infuse CX culture into FWD TH through CX pillars, company goals, customer community, PCD, clarity guideline to achieve FWD goal as to be customer-centric brand.
• Manage team and ensure good employee experience through communication, recognition, motivation and development to increase team engagement.
• Bachelor or Master Degree in business related field with strong academic background from reputable university.
• Design thinking will be advantage.
• At least 10-12 years of experience and proven success in team management, customer experience, product development, customer research and analysis.
• Good Communication in Thai and English.