Product Operations Analyst- Buyer Platform (AI Chatbot)

atLazada (Thailand) Co., Ltd.

Job Description


• Become an in-depth expert on Lazada's proprietary buyer chatbot and help center products, ensuring a comprehensive understanding of their functionalities and impact


• Utilize data analysis techniques to examine logs and user feedback, aiming to enhance resolution rates and boost customer satisfaction with AI products


• Develop and maintain operational processes for help center requirements and enhancements. Create, update, and organize content to ensure it remains accurate, relevant, and user-friendly


• Apply project management methodologies to oversee the product development lifecycle, including planning, execution, monitoring, and control


• Collaboration with Customer Experience team to gather new requirements & refine business requirements for new domain enhancements


• Connect technology, product, operations, and other teams to drive business change and foster cohesive improvements across departments



Qualifications:


• A well-rounded professional with 3+ years of working experience relating to product management, product operations or eCommerce operations


• Bachelor's degree in engineering/computing/business/economics from a top university is a plus


• Strong analytical and problem-solving skills with the ability to use data to make informed decisions


• Familiar with agile methodologies


• Self-motivated, results-oriented individual with the ability to progress multiple projects concurrently


• Strong interest and belief in AI technology

Experience required
  • any or no experience
Salary
  • 55,000 - 70,000 THB, Negotiable
Job function
  • Purchasing
  • Analyst
Job type
  • Full-time
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Company overview

Size:500-1000 employees
Industry:Retail
Location:Bangkok
Website:www.lazada.co.th
Founded in:2012
Ranking:4/5

Founded in 2012, Lazada Group is Southeast Asia’s leading eCommerce platform. With a presence in six countries – Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam – we connect this vast and diverse region through our technology, logistics and payments capabilities. Today, we h ...

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Why join us: At Lazada, we’re setting new standards for eCommerce, and we’re doing this by bringing out the best in our people. We value curiosity and passion in creating the right environment using technology and tools that allow the best ideas to surface from our people. We experiment, we learn, and we do bett ... Read more

Head office: 29th floor, Bhiraj Tower, Emquartier
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