Job Description

Team and Role Introduction:

The FM Pickup Manager is responsible for overseeing and managing all activities related to the pickup operations within Lazada's logistics network. This role involves ensuring efficient and effective pickup of parcels from various sellers and partners, maintaining high standards of productivity and accuracy, and managing a team to achieve operational excellence. The Pickup Manager plays a critical role in the supply chain, contributing to the overall success of Lazada’s logistics and delivery operations.

Responsibilities:

• Oversee daily pickup operations to ensure timely and accurate collection of parcels from sellers and partners.
• Develop and implement standard operating procedures (SOPs) for all pickup activities.
• Coordinate with other departments (e.g., sortation, fulfillment, transportation) to optimize the flow of goods.
• Lead, train, and supervise the pickup team, including drivers and operational staff.
• Conduct performance evaluations and provide feedback to improve team productivity.
• Foster a positive work environment that encourages teamwork and high morale.
• Plan and allocate resources (staff, vehicles, equipment) based on operational needs and volume forecasts.
• Manage inventory of pickup equipment and ensure its proper maintenance and functionality.
• Track key performance indicators (KPIs) such as pickup accuracy, timeliness, and productivity.
• Generate and analyze reports on pickup performance and productivity.
• Implement improvement initiatives based on performance data and analysis.
• Ensure that parcels are picked up accurately and in accordance with service standards.
• Develop and enforce quality control procedures to minimize errors and discrepancies.
• Address and resolve any quality issues or operational disruptions promptly.
• Safety and Compliance

Job Requirements

• Bachelor’s degree in logistics, supply chain management, business administration, or a related field.
• Minimum of 5 years of experience in logistics or supply chain management, with at least 3 years in a leadership role within pickup or delivery operations. 
• Strong leadership and team management skills.
• Excellent organizational and problem-solving abilities.
• Proficiency in logistics management systems and other relevant software.
• Ability to analyze data and generate actionable insights.
• Strong communication and interpersonal skills.