Analyst - SAP PP Support - TH

• Perform in-depth production incident (simple to medium complexity) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution
• Deliver simple to medium complexity enhancements within the agreed timeframe and with quality.
• Identify issues escalated by Level 1 (Helpdesk) to be escalated to Level 2 or 3
• Configure/develop in accordance with best practices ensuring a reliable and permanent solution
• Maintain documentation according to firm standards, best practices, and standard operating procedures
• Able to perform periodic system task.
• Actively document new issues as a knowledge base
• Partake in any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization or Client
• Fully comply with and adhere to all the standard AMS process & procedures that are developed.

• Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte’s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.

• Higher Diploma or Bachelor degree in any relevant discipline.
• Have atleast 2 -3 years’ experience working with SAP PP as a support team member, implementation team member or as an end-user of the application.
• Have knowledge in SAP Production Planning Module. Demonstrate understanding of the key end-to-end business process.
• Good spoken English. Ability to speak other languages will be an added advantage. Example, Mandarin, Bahasa Malaysia/Indonesia, Thai, Japanese, etc
• Possess good analytic thinking
• Develop relationships with internal and external stakeholders.
• Curious, creative, pro-active and always seeking out new challenges.
• Willing to explore and expand knowledge on an on-going basis
• Willing to work based on Client’s business work days and office hours.
• Willing to work on shift and/or on-call basis
• Ability to travel if required, i.e. to be placed at Client’s site for the project