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Manager - Technical Support

atGulf Energy Development PCL

Job Responsibilities

  • Receive escalated technical issues from Frontline Support Engineers
  • Analyze complex problems to diagnose root causes
  • Develop and implement advanced solutions using your knowledge of products and services
  • Collaborate with product engineering teams to identify and resolve product defects
  • Document solutions and knowledge base articles for future reference
  • Stay up to date on the latest features, tools, and best practices of cloud industry
  • Provide technical guidance and mentorship to Frontline Support Engineers

 

Job Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
  • Minimum 5 years of experience in technical support 
  • Proven experience in a supervisory or management position
  • Proven ability to troubleshoot and resolve complex technical problems
  • In-depth knowledge of market cloud products and services
  • Having relevant cloud technical certifications is a plus
  • Experience with cloud troubleshooting methodologies
  • Excellent communication and interpersonal skills
  • Fluent in English both written and verbal (Minimum 750 TOEIC score).
  • Goal–Oriented, Unity, Learning, Flexible.
Experience required
  • 5 years
Career level
  • Middle Level
Only Thai nationals can apply
Salary
  • Negotiable
Job function
  • IT / Programming
  • Management
Job type
  • Full-time
Age preferred
  • From 30 up
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Company overview

Size:1000-2000 employees
Industry:Energy / Power / Water
Location:Bangkok
Website:www.gulf.co.th
Founded in:1995
Ranking:5/5

GULF is a holding company that invests in a portfolio of conventional and renewable power generation and distribution businesses, as well as natural gas supply and distribution, infrastructure development projects, and digital business. ​

GULF is also ...

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Why join us:

Work with GULF 

Are you a high-achiever ?, Are you a team player ?, Do you embrace challenge ?

If you are, then you have come to the right place.

Gulf is defined by our unique culture. Our dynamic environment makes us an ideal workplace for talents who are ...

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Job location: Pathum Wan
Head office: 87 M Thai Tower, 11 th Fl., All Seasons Place, Wireless Road, Lumpini, Pathumwan, Bangkok 10330 Thailand
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