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Manager - Frontline Support Engineer
atGulf Energy Development PCLJob Responsibilities
- Provide technical guidance and mentorship to Ops Suite Engineers
- Develop strategies and plans to ensure high-quality services
- Collect and analyze feedback from customers and help drive service enhancements
- Provide advanced technical support to customers via phone, email, and chat
- Troubleshoot and diagnose a wide range of technical issues related to products and services
- Collaborate with internal teams to address customers’ needs, provide feedback and ensure alignment among organizational functions
- Provide the team with any necessary resources needed to perform their daily tasks effectively
- Stay up to date on the latest features, tools, and best practices of cloud industry
- Ensure that the team interacts with customers in a positive and professional manner.
Job Qualifications
- Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience)
- Minimum 5 years of experience in technical support
- Experience in a supervisory or management role, preferably within a support environment. This includes experience in leading teams, managing workflows, and handling escalations
- Strong understanding of cloud computing concepts
- Proven ability to troubleshoot and diagnose technical problems
- Excellent communication and interpersonal skills
- Having relevant cloud technical or sales certifications is a plus
- Ability to work independently and as part of a team
- Customer-centric with a passion for helping others
- Fluent in English both written and verbal (Minimum 750 TOEIC score).
- Goal–Oriented, Unity, Learning, Flexible.
Experience required
- 5 years
Career level
- Middle Level
- Senior Level
Only Thai nationals can apply
Salary
- Negotiable
Job function
- IT / Programming
- Engineering
- Management
Job type
- Full-time
Age preferred
- From 27 up
Company overview
Size:1000-2000 employees
Industry:Energy / Power / Water
Location:Bangkok
Website:www.gulf.co.th
Founded in:1995
Ranking:5/5
GULF is a holding company that invests in a portfolio of conventional and renewable power generation and distribution businesses, as well as natural gas supply and distribution, infrastructure development projects, and digital business.
GULF is also ...
Why join us: Work with GULF Are you a high-achiever ?, Are you a team player ?, Do you embrace challenge ? If you are, then you have come to the right place. Gulf is defined by our unique culture. Our dynamic environment makes us an ideal workplace for talents who are ...
Job location: Pathum Wan
Head office: 87 M Thai Tower, 11 th Fl., All Seasons Place, Wireless Road, Lumpini, Pathumwan, Bangkok 10330 Thailand
Benefits
- Provident fund
- Health Insurance
- Life Insurance
- Accident Insurance
- Social Security
- Annual bonus
- Company uniform
- Job training
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