Siam Commercial Bank (SCB)
Privilege Management Officer
atSiam Commercial Bank (SCB)สมัครโปรดคลิกที่ปุ่ม "Apply"
If you are an active SCB employee, please apply through Workday by searching "Find Jobs".
Job Description
- Customer Experience Management: Monitor and analyze customer interactions and feedback related to privilege systems to improve usability and satisfaction, ensuring all privilege offerings align with the unique lifestyle preferences and expectations of HNWI/UHNWIs
- Technology Integration and Optimization: Utilize customer data analytics to track and optimize usage patterns and behavior by collaborating with IT teams to implement and enhance digital solutions supporting privilege systems
- Privilege Program Implementation: Support the rollout of new campaigns and promotions, ensuring consistent communication across all channels by coordinating with cross-functional teams (e.g., Operations, Marketing, Customer Service, IT) to ensure the smooth execution of privilege programs
- Performance Evaluation and Reporting: Conduct post-campaign evaluations to assess the effectiveness and impact of privilege programs, as well as provide regular reports on key metrics, customer feedback, and utilization to inform strategic decisions
- Innovation and Development: Propose enhancements and proposals to maintain competitiveness and foster customer loyalty by researching market trends and competitor offerings to identify opportunities for new and innovative privileges tailored to HNWI/UHNWIs
Qualifications
- Bachelor’s degree or higher in Marketing, Business Administration, or a related field
- Minimum of 8 years of experience in marketing communications, content management, activity planning, or digital marketing; experience in the banking or wealth management industry is a strong advantage
- Strong understanding of customer experience and privilege systems for high-value customers, with a passion for delivering services that exceed expectations
- Deep understanding of the demographics, lifestyles, and values of HNWIs to tailor marketing efforts effectively is a strong advantage
- Familiarity with advanced technology tools, data analytics platforms, and CRM systems
We're committed to bringing passion and customer focus to the business.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.
Salary
- Negotiable
Job type
- Full-time
Company overview
Size:2000-5000 employees
Industry:Banking & Finance
Location:Bangkok
Website:careers.scb.co.th/th
Founded in:1906
Ranking:4/5
Siam Commercial Bank (SCB), officially known as The Siam Commercial Bank Public Company Limited, is Thailand's first indigenous bank, established by royal charter on January 30, 1906. Over its more than 110-year history, SCB has played a pivotal role in the development of Tha ...
Why join us: Joining Siam Commercial Bank means becoming part of a legacy that has been instrumental in shaping Thailand's banking industry. At SCB, we value innovation, collaboration, and a commitment to excellence. Employees are provided with opportunities for professional gro ...
Head office: Siam Commercial Bank PCL., Head Office 9th Floor, Zone C, 9 Ratchadapisek Rd., Jatujak, Bangkok, Thailand 10900
Benefits
- Professional development
- Learning & Development Opportunities
- Five-day work week
- Performance bonus
Jobs you may like
WorkVenture gives you an inside look at what it's like to work at Siam Commercial Bank (SCB), office & team photos, reviews and more. This is the Siam Commercial Bank (SCB) Company Page. All content is posted anonymously by employees currently or previously working at Siam Commercial Bank (SCB).Apply to SGF ServicesApply to ArincareApply to Chubb LifeApply to Trend Estate