Job Description:

• Monitor, track and control sales performance on PCS system.
• Manage and optimize dialer systems (e.g., predictive dialers, auto-dialers ,manual-dialers) to enhance call efficiency and connect rates.
• Analyze dialing metrics, lead conversion rates, and overall campaign performance to identify areas for improvement.
• Work closely with sales and marketing teams to align lead generation strategies with business goals.
• Generate and present regular and ad-hoc reports on lead performance, dialing statistics to senior management.
• Ensure all dialing practices comply with relevant regulations and company policies.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field.
• Proven experience in lead management and dialer systems.
• Familiarity with CRM or telephony software (e.g., Salesforce, PCS , Genesys) and dialing technology.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.