Experience:

2 years required

Skills:

Sales, English

Job type:

Full-time

• Quantify and qualify a sales lead utilizing globally agreed selection criteria before assigning that lead to a sales channel.
• Manage and coordinate direct marketing customers that do not currently have sufficient volume to warrant a phone call or field visit.
• Endeavour to move as many of these accounts to Telesales or Field sales by assessing potential business growth through DM responses.
• Act as main contact for DHL of small trading accounts under Telesales, responding and satisfying their sales and post-sales requirements.
• Manage multi channel customers by phone or direct mail.
• Qualify all internal and external lead sources in order to pass leads to the appropriate sales resource.
• Quantify express revenue potential and validate customer information and needs (segment) through using the globally agreed selection criteria to produce quality leads and accounts to ensure DHL achieves its overall sales/revenue objectives and targets.
• Raise relevant paperwork for the main customer database ensuring customer information is available throughout the organisation.
• Maximise on all opportunities to secure new business by providing account facilities to customers through the lead qualification process.
• Ensure the data integrity in DHL systems for recording the updated customer historical information.
• Bachelor's Degree in related field.
• 3 years experienced in Telemarketing or Sales.
• Good command in English.
• Telephone skills.
• Database skills.

Experience:

3 years required

Skills:

Good Communication Skills, High Responsibilities, English

Job type:

Full-time

• Act as Tele Sales customers main contact for DHL, responding and satisfying their sales and post sales requirements.
• Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
• Manage a portfolio of customers via telephone: Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business and to ensure that ...
• Provide customer oriented service at all times relating to specific sales issues.
• Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing client base so that the required personal sales results are achieved.
• Manage the revenue growth through Up selling and Cross selling tactics to exceed this budget through calls.
• Combine sales skills with DHL product/service knowledge and convert the maximum possible prospect leads into accounts, emphasizing those with maximum revenue potential, in order to increase the size and quality of DHL s account holders.
• Continually develop knowledge of DHL s services and general commercial awareness in order to provide the best possible standard of customer service and maximise the department s contribution to the sales function.
• Complete daily and weekly reports to measure individual and department effectiveness and provide figures showing weekly productivity of the department.
• Ensure that customer information is maintained accurately on the customer database.
• Undertake any projects/duties as assigned by the Telesales Manager or Sales Manager Direct Sales.
• Bachelor Degree of Higher in Business Administration or related field.
• 3 years experienced in Sales.
• Telephone skills.
• Communications skills.
• Good command in written and spoken English.