Experience:

8 years required

Skills:

Industry trends

Job type:

Full-time

• Customer Engagement Strategy:Develop and implement comprehensive strategies to enhance customer interactions and foster brand loyalty across various channels.
• Maintain open communication with customers, analyzing engagement metrics, and identifying opportunities for improvement.
• Collaborate with marketing, sales, customer service, digital, and other relevant teams to ensure a cohesive and unified approach to customer engagement..
• Customer Journey Optimization:Focus on enhancing the customer journey by identifying and implementing actions that boost retention and satisfaction.
• Measure customer satisfaction through tools such as Net Promoter Score (NPS) and manage initiatives to improve these metrics.
• Analyze end-to-end customer experiences to identify pain points and opportunities for enhancement..
• Effective Loyalty Program Implementation:Analyze customer behavior and feedback to identify trends that inform loyalty program development.
• Create and manage communication strategies for rewards, encouraging personalized customer relationships.
• Monitor program performance, manage budgets, and stay informed on industry trends to ensure competitiveness and effectiveness..
• Strengthening Brand Loyalty:Innovate and implement initiatives designed to increase retention rates and enhance overall customer engagement.
• Position Chubb Life Thailand as a market leader by cultivating exceptional customer experiences and driving digital transformation within the organization..
• Align Marketing Initiatives:Integrate customer insights into marketing strategies to ensure messaging and services resonate effectively with target demographics.
• Work closely with the marketing team to ensure that customer strategy aligns with overall business goals.
• Bachelor s degree in Marketing, Business Administration, or a related field; Master s degree preferred.
• 8+ years of experience in customer strategy, customer experience management, or a similar role.
• Proven experience in leading cross-functional teams and driving customer-centric initiatives.
• Strong analytical skills with the ability to interpret data and customer insights to inform strategy.
• Excellent communication, interpersonal, and presentation skills.
• Knowledge of loyalty programs and tools to measure customer satisfaction and loyalty.
• Experience in the life insurance sector is a plus.

Experience:

2 years required

Skills:

Market Research, Research, Digital Marketing

Job type:

Full-time

• Support Go-To-Market Strategies: Assist in the execution of go-to-market strategies for digital products and services, including conducting market research to identify growth opportunities within digital channels.
• E-commerce Support: Help optimize our e-commerce platform by analyzing trends and customer behavior to improve user experience and conversion rates.
• Content Creation: Contribute to content development efforts across digital platforms, ensuring it aligns with our brand voice. Work with creative teams to produce engag ...
• Lead Management Assistance: Support the implementation of lead generation strategies to aid in customer acquisition and retention. Use analytics and insights to help refine lead management processes.
• Digital Customer Platforms: Assist in maintaining digital customer platforms that enhance user experience. Help implement initiatives that personalize digital interactions and improve overall customer satisfaction.
• Super App Support: Participate in the development and enhancement of the Super App, ensuring it provides a user-friendly experience for customers managing their accounts and interactions.
• Bachelor s degree in Marketing, Business, Digital Media, or a related field.
• 2-5 years of experience in digital marketing, e-commerce, or a related field.
• Basic understanding of digital marketing strategies and e-commerce platforms.
• Familiarity with content management systems and lead generation processes.
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities to collaborate with various stakeholders.

Skills:

Legal, Compliance

Job type:

Full-time

• Overseeing the Company s overall management of fair customer services and complaint management, including policies, procedures to ensure consistency with relevant policies and guidelines of the Chubb and local regulatory requirements.
• Serve as liaison with The Complaint and Market Conduct Committee, who provides oversight of customer complaints.
• Consult legal counsel and compliance if need advice as to the authority and applicability or if the complaint involves a material matter, or poses a reputational risk t ...
• Acts on behalf of the company if any court case, lawsuit or regulation case.
• Coordinate all complaint activity in the claim office or business division and ensure that the business division/branch/claims office that is the subject of the complaint is responsible for recording and resolving the complaint in the manner set out in the Complaint Management Procedures.
• Handle both non-regulatory and regulatory complaints within a certain number of business days, from the date of receipt of the complaint or from the date of the complaint letter.
• Handle Serious or Complicate Complaint Case in accordance with the related regulations prescribed by the OIC, SEC and other competent regulators.
• Acknowledge complaints in a timely manner, address complaints promptly and according to Chubb s Complaint Handling standard, keep the complainant informed throughout the process.
• Carry out any activities or responsibilities to ensure that the management of fair customer services and complaint of the Company is operated with fairness, transparency and accountability to the stakeholders under the concept of corporate governance and creating long-time value to the company.
• Register, review and keep track of complaint records monthly for RO/local management and quarterly for HO/RO as required.
• Accountable for ensuring that the policies and procedures, guidelines and manuals related to complaint handling management are in place and up to date.
• Ensure that information about how and where to complain is kept up to date and available at all service delivery points.
• Manage the complainant s expectations by explaining the complaint handling process, what the organization can and cannot do, the timeframes for dealing with the complaint and when they may expect a response.
• Respond directly to the regulator so that the response is received on or before the due date and keep a copy of response and any attachments in place.
• Conduct an independent investigation of the matter contained in the complaint if needed.
• Respond within the statutory timeframes prescribed for completing the response.
• Respond fully and provide all requested information following requirements when responding to complaints.
• Maintain a central log of non-regulatory and regulatory complaints including certain key elements of the complaint.
• Handle specific complaints at the direction of management.
• Review complaint records quarterly to develop trends and to insure corrective actions were taken if required.
• Ensure remedies are provided where appropriate.
• Analyze complaints to identify recurring themes and trends and report these to management to assist with organizational continuous improvement programs.
• Minimum ten (10) years of operations with strong experience in understanding the end-to-end operations process, insurance benefits, terms and conditions, and/or regulations related to insurance products and services.
• Evidence based investigation skills.
• Interpersonal skills, such as listening, questioning skills and conflict management.
• Outstanding communication skills for dealing with unreasonable complainant conduct or the unreasonable conduct of the person who is the subject of the complaint.
• Professional communication skills for dealing with regulators.
• Good record keeping plan, policies and procedures.
• Advanced knowledge (broad expertise or unique knowledge) of insurance benefits, and claims process and procedure from either or both a provider and payor perspective along with insurance industry policies, practices and systems.
• Problem recognition and proactive implementation of effective solutions, ability to provide constructive advice, and flexibility in developing alternative solutions/action.
• Work well individually or as part of a team.
• Good knowledge of insurance business and operations experience.
• Good & professional communication skills both verbal and writing.
• Good understanding on regulations and Thai laws.

Experience:

7 years required

Skills:

Market Analysis, Product Development, Project Management

Job type:

Full-time

• Advanced Customer Insights:Leverage customer insights and data analytics to gain a thorough understanding of customer needs, preferences, and behaviors.
• Utilize findings to tailor products and services, ensuring relevance and value to customers..
• In-Force Policies Management:Oversee the management of in-force policies to ensure high levels of customer satisfaction with current coverage.
• Identify and explore opportunities for upselling and cross-selling initiatives that contribute to revenue growth..
• Go-To-Market Strategy:Develop and implement a robust go-to-market strategy for digital products and services, ensuring alignment with overall business objectives.
• Conduct comprehensive market analysis to identify growth opportunities within digital channels and inform strategic direction.
• Collaborate with cross-functional teams (marketing, sales, product development) to ensure cohesive messaging and positioning of digital offerings..
• E-commerce Platform Management:Oversee the e-commerce strategy, ensuring the platform is optimized for user experience, conversion rates, and sales performance.
• Analyze e-commerce trends and customer behaviors to adapt strategies in real-time, enhancing overall performance and customer satisfaction..
• Digital Channels Optimization:Optimize customer engagement through digital platforms, ensuring that all interactions are seamless and aligned with modern customer preferences.
• Implement strategies to enhance the value provided through digital channels, fostering stronger customer relationships.
• Bachelor s degree in Economic, Business Administration, Marketing, or a related field.
• 7+ years of experience in customer value management, e-commerce, customer insights, business intelligence, or a similar role.
• Strong analytical skills with a data-driven mindset and experience in customer behavior analysis.
• Excellent project management skills, with a history of leading cross-functional initiatives.
• Exceptional communication and interpersonal skills, able to influence and collaborate effectively across teams.

Skills:

Finance, Negotiation, English

Job type:

Full-time

• Underwrite New Business case of A&H according to the underwriting standard.
• Proactively prepare for account renewal review&sponsor campaigns with marketing staffs. Work with sales staff to identify and produce new products and/or packages to meet current or potential market needs and to generate underwriting profits. Ensure approvals from appropriate regional and regulatory authorities are obtained timely. Initiate account and product reviews with sales staff.
• Liaise with other functional groups to ensure appropriate and timely flow of technic ...
• Support the implementation and maintenance of new and existing products.
• Qualifications & ExperienceBachelor s Degree in insurance or related fields (master s degree preferred).
• Solid proficiency of underwriting and insurance industry theories and practices.
• 3years experience in A&H, PA Underwriting.
• Strong background in Group marketing.
• Background in Product innovation and development.
• Comfortable and effective in verbal and written communications in English.
• High level of interpersonal and negotiation skills at multiple levels.
• Experience working within a profit center environment with a mid-size to large multinational company.
• Able to team lead and provide excellent leadership to the department to drive results.
• Ability to work in a fast-paced growth environment and multi-task.
• Effective technical and analytical skills.
• Problem-solving skills and a logical approach to work.
• Strong interpersonal and communication skills, both written and verbal.
• Team work skills but also a willingness to work using your own initiative.

Experience:

5 years required

Skills:

Statistics, Finance, Risk Management

Job type:

Full-time

• Bachelor s degree (or equivalent) degree in a quantitative field such as Data Science, Actuarial Science, Statistics, or Mathematics.
• 5+ years of related practical experience, preferably in commercial insurance sector.
• Solid understanding of insurance pricing principles, loss reserving, and risk assessment methodologies.
• Familiarity with insurance industry regulations, standards, and best practices.
• Develop and maintain loss cost models using GLMs and other advanced statistical techniques, incorporating relevant variables and factors for accurate pricing and risk assessment.
• Analyse historical insurance data to identify patterns and trends, and determine the impact of various factors on loss costs.
• Collaborate with underwriting, claims, and finance teams to understand business needs and provide data-driven insights for portfolio management.
• Conduct rate level reviews to ensure appropriate pricing of insurance products, considering risk exposure, market dynamics, and profitability goals.
• Enhance loss cost models over time by incorporating new data sources, refining variables,.
• and exploring innovative modelling techniques.
• Evaluate the impact of pricing strategies, policy changes, and market shifts on portfolio performance, and make recommendations for adjustments, if needed.
• Present findings and recommendations to stakeholders, including senior management and underwriting teams, in clear and concise reports.
• Work closely with other departments including Underwriting, Actuarial, and Risk Management, providing them with the data and insights needed to make evidence-based decisions.
• Functional Competency.
• Excellent analytical and problem-solving skills, with the ability to translate data into meaningful insights and recommendations.
• Strong communication skills to effectively convey complex findings and recommendations to both technical and non-technical stakeholders.
• Attention to detail and ability to work independently, managing multiple projects and deadlines efficiently.
• Strong proficiency in statistical modeling techniques, specifically GLMs, and experience with software tools like R, SAS, or Python.
• Proficiency with data analysis and visualisation tools and platforms, preferably Qliksense, Power BI, Alteryx, etc.
• Educational.
• Bachelor s degree (or equivalent) degree in a quantitative field such as Data Science, Actuarial Science, Statistics, or Mathematics.
• 5+ years of related practical experience, preferably in commercial insurance sector.
• Solid understanding of insurance pricing principles, loss reserving, and risk assessment methodologies.
• Familiarity with insurance industry regulations, standards, and best practices.
• Develop and maintain loss cost models using GLMs and other advanced statistical techniques, incorporating relevant variables and factors for accurate pricing and risk assessment.
• Analyse historical insurance data to identify patterns and trends, and determine the impact of various factors on loss costs.
• Collaborate with underwriting, claims, and finance teams to understand business needs and provide data-driven insights for portfolio management.
• Conduct rate level reviews to ensure appropriate pricing of insurance products, considering risk exposure, market dynamics, and profitability goals.
• Enhance loss cost models over time by incorporating new data sources, refining variables,.
• and exploring innovative modelling techniques.
• Evaluate the impact of pricing strategies, policy changes, and market shifts on portfolio performance, and make recommendations for adjustments, if needed.
• Present findings and recommendations to stakeholders, including senior management and underwriting teams, in clear and concise reports.
• Work closely with other departments including Underwriting, Actuarial, and Risk Management, providing them with the data and insights needed to make evidence-based decisions.
• Functional Competency.
• Excellent analytical and problem-solving skills, with the ability to translate data into meaningful insights and recommendations.
• Strong communication skills to effectively convey complex findings and recommendations to both technical and non-technical stakeholders.
• Attention to detail and ability to work independently, managing multiple projects and deadlines efficiently.
• Strong proficiency in statistical modeling techniques, specifically GLMs, and experience with software tools like R, SAS, or Python.
• Proficiency with data analysis and visualisation tools and platforms, preferably Qliksense, Power BI, Alteryx, etc.

Skills:

Automation, Product Owner, Python

Job type:

Full-time

• The candidate will be responsible for design, and implement new solutions for complex data ingestions from multiple sources to enterprise data products with focus on automation, performance, resilience and scalability, etc.
• Partner with Lead Architect, Data Product Manager (Product Owner) and Lead Data Integration Engineer to create strategic solutions introducing new technologies.
• Work with stakeholders including Management, Domain leads, and Teams to assist with data-related technical issues and support their data infrastructure needs.
• Strong development & programming experience in Informatica (IICS), Python, ADF, Azure Synapse, snowflake, Cosmos and Databricks.
• Solid understanding of databases, real-time integration patterns and ETL/ELT best practices.
• Defining data retention policies, monitoring performance and advising any necessary infrastructure changes based on functional and non-functional requirements.
• Responsible for ensuring enterprise data policies, best practices, standards and processes are followed.
• Write up and maintain technical specifications, design documents and process flow.
• Mentor a team of onshore and offshore development resources to analyze, design, construct and test software development projects focused on analytics and data integration.
• Elaborate user stories for technical team and ensure that the team understands the deliverables.
• Effectively communicate, coordinate & collaborate with business, IT architecture and data teams across multi-functional areas to complete deliverables.
• Provide direction to the Agile development team and stakeholders throughout the project.
• Assist in Data Architecture design, tool selection and data flows analysis.
• Work with large amounts of data, interpret data, analyze results, perform gap analysis and provide ongoing reports.
• Handle ad-hoc analysis & report generation requests from the business.
• Respond to data related inquiries to support business and technical teams.
• 6+years of proven working experience in ETL methodologies, Data integration and data migration. Informatica IICS, Databricks/Spark & Python hands-on development skills a must.
• Clear hands-on experience with database systems - SQL server, Oracle, Azure Synapse, Snowflake and Cosmos, Cloud technologies (e.g., AWS, Azure, Google), and NoSQL databases (e.g., Cosmos, MongoDB, DynamoDB).
• Extensive experience developing complex solutions focused on data ecosystem solutions.
• Extensive knowledge of data and analytics framework supporting data lakes, warehouses, marts, reporting, etc.
• In depth knowledge of data engineering and architecture disciplines.
• Extensive experience working with Big Data tools and building data solutions for advanced analytics.
• Solid understanding of P&C Insurance data.
• Technical expertise regarding data architecture, models and database design development.
• Strong knowledge of and experience with Java, SQL, XML s, Python, ETL frameworks and Databricks.
• Working knowledge/familiarity with Git version control.
• Strong Knowledge of analyzing datasets using Excel.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Proficient in learning new technologies with the ability to quickly understand capabilities and work with others to guide these into development.
• Good communication and presentation skills.
• Solid problem solving, decision making and analytical skills.
• Knowledge & working experience with Duck creek is an added plus.
• Knowledge & working experience with Insurity Policy Decisions and/or IEV is an added plus.
• Experience with JIRA.
• Experience being part of high-performance agile teams in a fast-paced environment.
• Must understand the system scope and project objectives to achieve project needs through matrix management and collaboration with other enterprise teams.
• Proven ability to produce results in the analysis, design, testing and deployment of applications.
• Strong team emphasis and relationship building skills; partners well with business and other IT/Data areas.
• Strong coaching / mentoring skills.
• Applies technical knowledge to determine solutions and solve complex problems.
• Ability to be proactive, self-motivated, detail-oriented, creative, inquisitive and persistent.
• Excellent communication and negotiation skills.
• Ability to organize, plan and implement work assignments, juggle competing demands and work under pressure of frequent and tight deadlines.
• The candidate will be responsible for design, and implement new solutions for complex data ingestions from multiple sources to enterprise data products with focus on automation, performance, resilience and scalability, etc.
• Partner with Lead Architect, Data Product Manager (Product Owner) and Lead Data Integration Engineer to create strategic solutions introducing new technologies.
• Work with stakeholders including Management, Domain leads, and Teams to assist with data-related technical issues and support their data infrastructure needs.
• Strong development & programming experience in Informatica (IICS), Python, ADF, Azure Synapse, snowflake, Cosmos and Databricks.
• Solid understanding of databases, real-time integration patterns and ETL/ELT best practices.
• Defining data retention policies, monitoring performance and advising any necessary infrastructure changes based on functional and non-functional requirements.
• Responsible for ensuring enterprise data policies, best practices, standards and processes are followed.
• Write up and maintain technical specifications, design documents and process flow.
• Mentor a team of onshore and offshore development resources to analyze, design, construct and test software development projects focused on analytics and data integration.
• Elaborate user stories for technical team and ensure that the team understands the deliverables.
• Effectively communicate, coordinate & collaborate with business, IT architecture and data teams across multi-functional areas to complete deliverables.
• Provide direction to the Agile development team and stakeholders throughout the project.
• Assist in Data Architecture design, tool selection and data flows analysis.
• Work with large amounts of data, interpret data, analyze results, perform gap analysis and provide ongoing reports.
• Handle ad-hoc analysis & report generation requests from the business.
• Respond to data related inquiries to support business and technical teams.
• 6+years of proven working experience in ETL methodologies, Data integration and data migration. Informatica IICS, Databricks/Spark & Python hands-on development skills a must.
• Clear hands-on experience with database systems - SQL server, Oracle, Azure Synapse, Snowflake and Cosmos, Cloud technologies (e.g., AWS, Azure, Google), and NoSQL databases (e.g., Cosmos, MongoDB, DynamoDB).
• Extensive experience developing complex solutions focused on data ecosystem solutions.
• Extensive knowledge of data and analytics framework supporting data lakes, warehouses, marts, reporting, etc.
• In depth knowledge of data engineering and architecture disciplines.
• Extensive experience working with Big Data tools and building data solutions for advanced analytics.
• Solid understanding of P&C Insurance data.
• Technical expertise regarding data architecture, models and database design development.
• Strong knowledge of and experience with Java, SQL, XML s, Python, ETL frameworks and Databricks.
• Working knowledge/familiarity with Git version control.
• Strong Knowledge of analyzing datasets using Excel.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Proficient in learning new technologies with the ability to quickly understand capabilities and work with others to guide these into development.
• Good communication and presentation skills.
• Solid problem solving, decision making and analytical skills.
• Knowledge & working experience with Duck creek is an added plus.
• Knowledge & working experience with Insurity Policy Decisions and/or IEV is an added plus.
• Experience with JIRA.
• Experience being part of high-performance agile teams in a fast-paced environment.
• Must understand the system scope and project objectives to achieve project needs through matrix management and collaboration with other enterprise teams.
• Proven ability to produce results in the analysis, design, testing and deployment of applications.
• Strong team emphasis and relationship building skills; partners well with business and other IT/Data areas.
• Strong coaching / mentoring skills.
• Applies technical knowledge to determine solutions and solve complex problems.
• Ability to be proactive, self-motivated, detail-oriented, creative, inquisitive and persistent.
• Excellent communication and negotiation skills.
• Ability to organize, plan and implement work assignments, juggle competing demands and work under pressure of frequent and tight deadlines.

Skills:

Accounting, Compliance, Finance, English

Job type:

Full-time

• Prepare and perform analysis of monthly, quarterly and annual reports, including regulatory reports, internal financial reports and other reports upon requirements, submitted to regulators and regional office and ensure submission within set time frame, data providing with the completeness, accuracy and compliance with regulation and accepted accounting policies and principles.
• Provide assistance to prepare statutory financial statements and Board of Director pack and ensure accuracy and submission within due date.
• Liaise with auditors and be a coordinator with other departments in order to finalize and complete Financial Statements.
• Provide timely and accurate responsiveness to regulatory requests for any financial information.
• Prepare or liaise with relevant parties i.e. Operations / IT / Business dept. / regional office in preparing any adhoc reports requirement either from internal or external request.
• Update any accounting standards and OIC rules / notifications which have impact to the regulatory reports or financial data and bring concern to or discuss with Manager.
• Other duties as assigned.
• Required knowledge, Skills and qualifications.
• Bachelor of Accounting or Finance.
• Have strong accounting practices in Life Insurance Industry.
• Overall working experience at least 10 years.
• Audit background & US GAAP experience are advantageous.
• CPA is preferable.
• Strong analytical skills with the ability to set priorities, complete work with minimal supervision, and meet deadlines.
• Thrive in problem-solving.
• Excellent English writing and communication skills.
• Diplomatic in handling internal and external stakeholders.
• Developed financial management/ accounting skills are essential.
• Experience in managing multiple priorities and stakeholders in a culturally diverse environment.
• Meticulous with a strong analytical mind and ability to work under pressure to meet tight schedules.
• Strong in leadership & coaching skill.

Skills:

Industry trends, Project Management

Job type:

Full-time

• Develop and lead change management strategies and methodologies for the successful execution of various projects and initiatives.
• Collaborate with senior management to create and implement change management plans, ensuring clear communication and understanding throughout the organization.
• Conduct thorough assessments of factors impacting change, including potential risks, challenges, and opportunities.
• Proactively identify and address resistance to change by establishing buy-in from key stakeholders, including employees, management, and external partners.
• Utilize effective communication channels and tools to deliver clear, concise, and timely messages related to changes in business practices and processes.
• Train and mentor employees on change management practices, fostering a positive and collaborative environment conducive to change.
• Collaborate with cross-functional teams to identify areas for improvement in business processes.
• Analyze existing business processes, pinpoint gaps, and recommend and implement process improvements to enhance efficiency and effectiveness.
• Lead project teams to drive the successful implementation of business process improvements, ensuring alignment with organizational goals and objectives.
• Continuously monitor and evaluate the effectiveness of implemented changes, making necessary adjustments as needed.
• Stay up-to-date with industry trends and best practices related to change management and business process management.
• Bachelor's degree in Business Administration, Human Resources, Organizational Development, or a related field (Master's degree preferred).
• Proven experience (>10 years) in leading change management initiatives within complex organizations.
• Strong knowledge and understanding of change management methodologies, tools, and best practices.
• Experience in process improvement methodologies, such as Six Sigma or Lean, is highly desirable.
• Exceptional project management skills, with the ability to successfully manage multiple projects simultaneously.
• Excellent interpersonal and communication skills, including the ability to influence and motivate stakeholders at all levels of the organization.
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Ability to adapt to changing priorities and thrive in a fast-paced, dynamic environment.
• Proficient in using business process management tools and software.
• Relevant certifications in change management or process improvement (e.g., Prosci, BPMN) are a plus.

Skills:

SQL, Research, Java

Job type:

Full-time

• Background in SQL, databases and/or data science OR.
• BS/MS in software engineering, computer science, mathematics.
• Document data sources in enterprise data catalog with metadata, lineage and classification information.
• Develop aggregations and algorithms needed for reporting and analytics with low level complexity.
• Implement minor changes to existing data visualization applications, reporting dashboards.
• Document modifications to reporting applications based on modifications applied.
• Comprehend and adhere to all data security policies and procedures.
• Create data tools for analytics and data scientist team members.
• Build analytical tools to provide actionable insights into key business KPIs, etc.
• Work with data engineers to optimize pipelines for scalability and data delivery.
• Functional Competency.
• Working knowledge with data and analytics framework supporting data lakes, warehouses, marts, reporting, etc.
• Experience with data tools for visualizations, analytics and reporting.
• Strong analytical skills with ability to research, assess and develop observations/findings.
• Ability to communicate findings, approaches to cross functional teams and stakeholders.
• 3+ years' hands-on experience with a data science background.
• Some programming skills in Java, Python and SQL.
• Clear hands-on experience with database systems - Cloud technologies (e.g. AWS, Azure, Google), in-memory database systems (e.g. HANA, Hazel cast, etc) and other database systems - traditional RDBMS (e.g. Teradata, SQL Server, Oracle), and NoSQL databases (e.g. Cassandra, MongoDB, DynamoDB).
• Educational.
• Background in SQL, databases and/or data science OR.
• BS/MS in software engineering, computer science, mathematics.
• Document data sources in enterprise data catalog with metadata, lineage and classification information.
• Develop aggregations and algorithms needed for reporting and analytics with low level complexity.
• Implement minor changes to existing data visualization applications, reporting dashboards.
• Document modifications to reporting applications based on modifications applied.
• Comprehend and adhere to all data security policies and procedures.
• Create data tools for analytics and data scientist team members.
• Build analytical tools to provide actionable insights into key business KPIs, etc.
• Work with data engineers to optimize pipelines for scalability and data delivery.
• Functional Competency.
• Working knowledge with data and analytics framework supporting data lakes, warehouses, marts, reporting, etc.
• Experience with data tools for visualizations, analytics and reporting.
• Strong analytical skills with ability to research, assess and develop observations/findings.
• Ability to communicate findings, approaches to cross functional teams and stakeholders.
• 3+ years' hands-on experience with a data science background.
• Some programming skills in Java, Python and SQL.
• Clear hands-on experience with database systems - Cloud technologies (e.g. AWS, Azure, Google), in-memory database systems (e.g. HANA, Hazel cast, etc) and other database systems - traditional RDBMS (e.g. Teradata, SQL Server, Oracle), and NoSQL databases (e.g. Cassandra, MongoDB, DynamoDB).

Experience:

5 years required

Skills:

Product Development, Internal Audit, Finance, English

Job type:

Full-time

• Main Interfaces: Underwriting and Product Development, Claims Department, Operations and Business Integration, Line of Business Team (Direct Marketing, Travel, Brokerage).
• Partner, Broker, Agent, Direct Customer.
• Major Duties and ResponsibilitiesUnderwriting Management.
• Underwrite New Business case of A&H and approve cases within assigned authority according to the underwriting standard.
• Oversee and direct submissions to Head of Underwriting for review beyond delegated underwriting authority.
• Obtain approval by Regional Management or Global Underwriting when appropriate.
• Ensure all business is underwritten within established Internal Audit Guidelines.
• Establish, implement and communicate country underwriting policies and procedures, response timetables and quality standards.
• Proactively prepare for account renewal review & sponsor campaigns with marketing staffs. Work with sales staff to identify and produce new products and/or packages to meet current or potential market needs and to generate underwriting profits. Ensure approvals from appropriate regional and regulatory authorities are obtained timely. Initiate account and product reviews with sales staff.
• Loss Control (appropriate use of the available services).
• Quality Control.
• Underwriting Plan/Monitoring Control.
• Pricing Management (using the Burning Cost Model as appropriate).
• Catastrophe Management.
• Portfolio Planning, including Account Management.
• Portfolio Pricing.
• Portfolio Monitoring and Control.
• Train, mentor and guide Underwriters to be technically proficient in underwriting and product development. Initiate and lead in reviewing underwriting proficiency and customer focus efficiency of Underwriters and Underwriting team.
• Liaise with other functional groups to ensure appropriate and timely flow of technical information into and out of the Underwriting Unit: e.g., Finance and Claims.
• Support the implementation and maintenance of new and existing products.
• Rating and Form development and approval.
• Product library updates.
• Review Regulatory Rate Filing and approval management.
• U/W Coordination with marketing.
• Reporting Relationships
• Reports to: Head of A&H Underwriting
• SkillsComfortable and effective in verbal and written communications in English.
• High level of interpersonal and negotiation skills at multiple levels.
• Experience working within a profit center environment with a mid-size to large multinational company.
• Able to team lead and provide excellent leadership to the department to drive results.
• Ability to work in a fast-paced growth environment and multi-task, also under pressure.
• Advanced excel skill and actuarial knowledge / background is plus.
• ExperienceMinimum 5 years of experience in A&H underwriting.
• Minimum 7 years of experience in insurance industry.
• QualificationsBachelor s Degree in insurance or related fields (master s degree preferred).
• Male, Female age 30-40 years old.
• Solid proficiency of underwriting and insurance industry theories and practices.

Experience:

4 years required

Skills:

Research, Finance, Excel, English

Job type:

Full-time

• Regularly update market intelligence, understand the assigned portfolio, and come up with initiatives that increase sales productivities and revenue for both company and business partners.
• As a P&L owner; constantly monitor and analyze performance results of related points; top line numbers, sales production performance, solicitation cost, profit and loss, plan vs actual report, and portfolio mix to make sure bottom line meets company target. Recommend and/or implement appropriate changes.
• Research the current policyholder base and work with data analytic team to recommend segmenting the database, developing retention and conservation programs; launching campaigns.
• Develop action plans to ensure achievement of financial and strategic plans. This includes establishing annual launch schedules, including alternative launches, test launches relaunches, add-on and cross sell campaigns, etc. with recommend measurable profitable production objectives which can be achieved. It also includes submitting completed launch justifications on time.
• Provide guideline for improvement actions and accelerate/prioritize action needed for identified improvement solutions.
• Ensure DM team members and portfolio under supervision are monitored and expanded by identifying targeted list or other new campaigns.
• Understand reports and sources of data, and be able to give feedback.
• Team support for internal and external negotiations.
• Maintaining control over the Profit and Loss ratio.
• Implement a strategy that ensures timely billing collection through a comprehensive, end-to-end approach.
• This involves initiating the billing process, setting clear payment terms, actively following up with clients, and addressing any issues promptly.
• Effective control of your portfolio and billing process will help improve cash flow and financial stability.
• Project Management.
• Brief, negotiate and ensure all internal and external parties agree on concepts, responsibilities, procedures and timetables for each launch. External parties may include government regulators, sponsors, agencies letter shops and other vendors. Internal parties include Customer Service, Underwriting, Telemarketing, Direct Sales, Finance and Management in a country, regional and home office.
• Understand, able to communicate end-to-end process and manage assigned projects within timeline.
• Give guidance and make judgements for campaign implementation solutions.
• Make sure list management is as agreed with sponsors.
• Issue handling; such as business partners' specific requests and customer complaint.
• Any other duties as assigned. Skilled.
• Computer skills with proficient in Microsoft Excel, Word, and PowerPoint.
• High level of interpersonal skills at multiple levels.
• Strong presentation and negotiation skills.
• People and Team skills with strong leadership.
• Logical thinking and able to challenge existing ideas and way of doing things.
• Able to work independently/under pressure and multi-tasking.
• Experience.
• At least 4 years experience in Key Account Management.
• Experience which indicates success in institutional selling in insurance field or Telemarketing or Bancassurance would be an advantage.
• Bachelor or Master Degree in Business Management / Marketing or related fields.
• Efficient in verbal and written communications in native language and in English.
• Skilled.
• Computer skills with proficient in Microsoft Excel, Word, and PowerPoint.
• High level of interpersonal skills at multiple levels.
• Strong presentation and negotiation skills.
• People and Team skills with strong leadership.
• Logical thinking and able to challenge existing ideas and way of doing things.
• Able to work independently/under pressure and multi-tasking.
• Experience.
• At least 4 years experience in Key Account Management.
• Experience which indicates success in institutional selling in insurance field or Telemarketing or Bancassurance would be an advantage.
• Bachelor or Master Degree in Business Management / Marketing or related fields.
• Efficient in verbal and written communications in native language and in English.

Skills:

Big Data, Java, Python

Job type:

Full-time

• Background in programming, databases and/or big data technologies OR.
• BS/MS in software engineering, computer science, economics or other engineering fields.
• Partner with Data Architect and Data Integration Engineer to enhance/maintain optimal data pipeline architecture aligned to published standards.
• Assemble medium, complex data sets that meet functional /non-functional business requirements.
• Design and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Build the infrastructure required for optimal extraction transformation, and loading of data from a wide variety of data sources big data technologies.
• Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics.
• Work with stakeholders including Domain leads, and Teams to assist with data-related technical issues and support their data infrastructure needs.
• Ensure technology footprint adheres to data security policies and procedures related to encryption, obfuscation and role based access.
• Create data tools for analytics and data scientist team members.
• Functional Competency.
• Knowledge of data and analytics framework supporting data lakes, warehouses, marts, reporting, etc.
• Defining data retention policies, monitoring performance and advising any necessary infrastructure changes based on functional and non-functional requirements.
• In depth knowledge of data engineering discipline.
• Extensive experience working with Big Data tools and building data solutions for advanced analytics.
• Minimum of 5+ years' hands-on experience with a strong data background.
• Solid programming skills in Java, Python and SQL.
• Clear hands-on experience with database systems - Hadoop ecosystem, Cloud technologies (e.g. AWS, Azure, Google), in-memory database systems (e.g. HANA, Hazel cast, etc) and other database systems - traditional RDBMS (e.g. Teradata, SQL Server, Oracle), and NoSQL databases (e.g. Cassandra, MongoDB, DynamoDB).
• Practical knowledge across data extraction and transformation tools - traditional ETL tools (e.g. Informatica, Ab Initio, Altryx) as well as more recent big data tools.
• Educational.
• Background in programming, databases and/or big data technologies OR.
• BS/MS in software engineering, computer science, economics or other engineering fields.
• Partner with Data Architect and Data Integration Engineer to enhance/maintain optimal data pipeline architecture aligned to published standards.
• Assemble medium, complex data sets that meet functional /non-functional business requirements.
• Design and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Build the infrastructure required for optimal extraction transformation, and loading of data from a wide variety of data sources big data technologies.
• Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics.
• Work with stakeholders including Domain leads, and Teams to assist with data-related technical issues and support their data infrastructure needs.
• Ensure technology footprint adheres to data security policies and procedures related to encryption, obfuscation and role based access.
• Create data tools for analytics and data scientist team members.
• Functional Competency.
• Knowledge of data and analytics framework supporting data lakes, warehouses, marts, reporting, etc.
• Defining data retention policies, monitoring performance and advising any necessary infrastructure changes based on functional and non-functional requirements.
• In depth knowledge of data engineering discipline.
• Extensive experience working with Big Data tools and building data solutions for advanced analytics.
• Minimum of 5+ years' hands-on experience with a strong data background.
• Solid programming skills in Java, Python and SQL.
• Clear hands-on experience with database systems - Hadoop ecosystem, Cloud technologies (e.g. AWS, Azure, Google), in-memory database systems (e.g. HANA, Hazel cast, etc) and other database systems - traditional RDBMS (e.g. Teradata, SQL Server, Oracle), and NoSQL databases (e.g. Cassandra, MongoDB, DynamoDB).
• Practical knowledge across data extraction and transformation tools - traditional ETL tools (e.g. Informatica, Ab Initio, Altryx) as well as more recent big data tools.

Experience:

8 years required

Skills:

Software Development, Electrical Engineering, Product Owner

Job type:

Full-time

• Background in computer science, information systems, or another related field OR MS/BS degree in software development, computer science, information systems, or electrical engineering.
• Able to link the architectural vision with the business vision and building solutions that focus on business value, not just technical excellence.
• Use Agile engineering practices and other technologies to rapidly develop creative and efficient solutions to enhance customer and agent experience Identify and communi ...
• Work with Digital Product Owner and members to refine and maintain product backlog and estimate resourcing/timing requirements for development.
• Build solutions as required by the Small commercial division, while adhering to best-in-class integration standards and practices.
• Comply with standard processes and procedures including change control, configuration management and logical access control.
• Engage with Chapter in the spirit of continual development; upgrade skillset and expertise continuously to improve problem solving ability and engineering craft .
• Functional Competency.
• Able to provide technical excellence while embracing flexibility over building bulletproof systems.
• Passionate learner who keeps up with evolving technologies and is willing to experiment to test what would work for the business.
• Experience in or willingness to learn Agile methodology and working in a cross functional team.
• Experience of relational database development (e.g. SQL and JDBC).
• Working knowledge of file transfer protocols and configuration (e.g. SFTP, FTP).
• Strong background in XML (e.g. DOM, SAX, XPath and Schemas).
• At least 8 years of software engineering experience and deep expertise with 1-2 core programming languages (e.g., Java,.NET, Ruby, JavaScript or Typescript).
• Track record of successful delivery of technical components of integration platforms and transformation projects.
• Knowledge of non-functional considerations (scalability, availability, reliability, manageability) for complex, distributed environments.
• Educational.
• Background in computer science, information systems, or another related field OR MS/BS degree in software development, computer science, information systems, or electrical engineering.
• Able to link the architectural vision with the business vision and building solutions that focus on business value, not just technical excellence.
• Use Agile engineering practices and other technologies to rapidly develop creative and efficient solutions to enhance customer and agent experience Identify and communicate issues/risks to the relevant stakeholders (Digital Product Owners, Service/Platform owner, Domain lead).
• Work with Digital Product Owner and members to refine and maintain product backlog and estimate resourcing/timing requirements for development.
• Build solutions as required by the Small commercial division, while adhering to best-in-class integration standards and practices.
• Comply with standard processes and procedures including change control, configuration management and logical access control.
• Engage with Chapter in the spirit of continual development; upgrade skillset and expertise continuously to improve problem solving ability and engineering craft .
• Functional Competency.
• Able to provide technical excellence while embracing flexibility over building bulletproof systems.
• Passionate learner who keeps up with evolving technologies and is willing to experiment to test what would work for the business.
• Experience in or willingness to learn Agile methodology and working in a cross functional team.
• Experience of relational database development (e.g. SQL and JDBC).
• Working knowledge of file transfer protocols and configuration (e.g. SFTP, FTP).
• Strong background in XML (e.g. DOM, SAX, XPath and Schemas).
• At least 8 years of software engineering experience and deep expertise with 1-2 core programming languages (e.g., Java,.NET, Ruby, JavaScript or Typescript).
• Track record of successful delivery of technical components of integration platforms and transformation projects.
• Knowledge of non-functional considerations (scalability, availability, reliability, manageability) for complex, distributed environments.