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Ocean Customer Services Officer

atCEVA Logistics (Thailand) Ltd.
CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE
Responsible for ocean seafreight operation and being customer assistance.

WHAT ARE YOU GOING TO DO?

Ocean seafreight Operation
  • Handle all export shipment for sea.
  • Communicate with overseas agents for nominated free-hand shipments.
  • Offer quotations to overseas agents.
  • Obtain freight rats from liners/co-loaders when required.
  • Coordinate with local suppliers, transportation companies & local clearing agents.
  • Issuing credit/debit noted, invoices, Bill of Lading, etc.
  • Arrange bookings from shipping lines/co-loaders & confirming to suppliers/agents the confirmed schedules.
  • Checking & replying to e-mails
  • Organize and follow up all the shipping process of the orders
  • Ensure timely and correct billing for all shipments


Customer Assistance

  • Communicate with the customer for all issues related with shipping line, L/C, effected shipment.
  • Comply with the policy of each customer in terms of pre-shipments, shipment advises, documents providing and issuing.
  • Establish and maintain close working relationships with key-customers.
  • Ensure that services provided are to the full satisfaction of the customer & agent.
  • To provide professional consultant service in the logistics area to the clients when needed.

WHAT ARE WE LOOKING FOR?
  • Bachelor’s degree in any majors
  • At least 3 years’ experience in freight forwarding business or shipping line
  • Knowledge of computer PC and Microsoft Office
  • Positive attitude and willing to work hard
  • Service-mind, good interpersonal and communication skills
  • Willingness to learn new things
  • Honest, hardworking, able to work under pressure and tight deadlines
  • Self-motivation and teamwork
  • Good command of English

WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There’s no doubt that you will be compensated for your hard wok and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
Salary
  • Negotiable
Job type
  • Full-time

Company overview

Size:2000-5000 employees
Industry:General Business Services
Location:Bangkok
Website:www.cevalogistics.com/country/thailand
Founded in:n/a
Ranking:4/5

CEVA Logistics is one of the world's leading logistics companies, providing end-to-end design, implementation and operational capabilities in freight forwarding, contract logistics, transportation management and distribution management. We employ more than 50,000 people and run a global netwo ...

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Why join us:

Diversity and inclusion Diversity As a global organization, diversity is critical to our business success – only when we can reflect the cultures, languages, attitudes and local knowledge of our customers can we succeed. By employing people with different experiences and abilities we expand ...

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Head office: 1910 ELECTROLUX BUILDING FL.10 PHETCHABURI TAT MAI ROAD
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