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Service Intelligence Analyst
atLSEG (London Stock Exchange Group)At LSEG, we consider on providing opportunities equally as priority, we strive to establish teams that are diverse and encourage coordinated working and sharing of ideas!
At LSEG Bangkok, you can be your best self. Our open and inclusive culture and collaborative communities connect colleagues from across the world, and a host of skill development programmes support our people's personal and professional growth.
Responsibilities
- Service Intelligence Analyst will be responsible for ensuring that not only sufficient capacity exists within Enterprise Data Platform infrastructures to meet Business Unit demands, but also service continues to operate within defined Service Level Agreement (SLA).
- You will demonstrate LSEG tooling e.g. Elasticsearch Logstash Kibana (ELK) stack, Grafana, DataDog along with other data analysis/visualization tools e.g. Tableau Prep, Tableau Desktop, Microsoft Excel, Microsoft Power BI to;
- o Define key measures and set up appropriate monitoring to indicate capacity/service status
- o Review the capacity/service status across infrastructures to assess risk levels, address issues with relevant teams, and progress open actions
- o Analyze both client level and system level usage data and be able to provide insights and recommendations
- o Provide regular reports to key customers to communicate the current status and drive actions to a timely closure
- This role will also have an opportunity to collaborate closely with many Development teams across the globe to troubleshoot, analyze, and investigate capacity/performance related issues in the infrastructure to resolve them.
Qualification
- Bachelor degree in Business, Technology, or Operations Management.
- Strong critical thinking and analytical thinking
- Strong data analytical skill
- Strong administrative and organizational skills required, as is a focused attention to details
- Strong working knowledge of Microsoft Excel (preferably to advanced level)
- Good background in data visualization concept and tools. Tableau knowledge is preferred
- Good background in any programming or scripting languages. Python knowledge is preferred
- Good communication in English and strong interpersonal skills required
- 2-3 years experience working in a technical environment or with a technical organization
LSEG is an equal opportunties employer, that seeks to offer an inclusive environment to all colleagues. Furthermore, LSEG has committed to reduce its carbon emissions by 50% by 2030, and to reach net zero by 2040
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
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Experience required
- 2 years
Salary
- Negotiable
Job function
- Analyst
Job type
- Full-time
Company overview
Size:500-1000 employees
Industry:Information Technology
Location:Bangkok
Website:www.lseg.com/Careers-Bangkok
Founded in:n/a
Ranking:5/5
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep ...
Why join us: LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Pa ...
Head office: 968 U Chu Liang Building, 34th Floor, Silom, Bang Rak, Bangkok 10500, Thailand
Benefits
- Annual bonus
- Corporate Social Responsibility Initiatives
- Dental Insurance
- English lessons
- Five-day work week
- Flexible working hours
- Health Insurance
- Provident fund
- Social Security
- Performance bonus
- Hybrid Working
- Professional development
- Maternity leave
- Learning & Development Opportunities
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