Job Summary

We are seeking an experienced Technical Support professional for our SaaS solution, proficient in promptly resolving user issues and ensuring optimal functionality, with strong communication skills and a customer-focused mindset.

Job Description

• You will serve as the first point of contact to support those seeking technical assistance.
• You will solve urgent, customer-specific issues using in-house support tools.
• You will escalate issues related to software defects to the software development team, working closely with product managers and engineers to ensure a smooth problem investigation.
• You will ensure that all issues and their resolutions are properly logged and documented.
• You will identify major, elusive, and recurrent issues that impact clients.
• You possess analytical and problem-solving skills. (No change made to this sentence as it doesn't fit with the "you will" structure.)

Job Requirements:

• Bachelor's degree in Computer Science or Information Technology, or equivalent experience.
• Good knowledge of database systems management software, Jira, Azure DevOps, and logging software.
• At least one year of experience working in technical support roles.
• Strong investigation and problem-solving skills with the ability to troubleshoot and identify the root causes of software and infrastructure problems.
• Self-motivated, eager to solve problems, and driven to completion.
• A good understanding of SQL and JSON, and knowledge of any programming language is a plus.
• Fluent in written and spoken English.

This role is open for both Thai and non-Thai candidates. We can provide full VISA sponsorship if required.