Experience:

7 years required

Skills:

Business Development, Product Design, eCommerce, English

Job type:

Full-time

• Lead the strategy and operations function of one of Klook s multi-million USD transportation businesses globally and grow it into world leader.
• Drive commercial success and user experience improvements for the category.
• Design and grow a marketplace where merchants compete on price and service quality.
• Collaborate with regional business development teams to acquire valuable service providers.
• Lead initiatives and work with regional & cross departmental teams to elevate product performance such as product design, inventory availability & costs, content, cancellation privilege, instant confirmation etc.
• Develop metrics to track service levels as well as standard operating procedures to improve quality of a large & long-tail service providers.
• Work with our tech product management team to improve usability of booking processes on Klook s mobile app, website, and other distribution channels.
• What you ll need?.
• 7 years in the travel, mobility, ecommerce, or tech startup operations.
• Track records of growing a multi-million USD business portfolio and successfully driving cross departmental projects are preferred.
• At least 3 years of team management experience.
• Fluent spoken and written English. Fluent Chinese is a plus.
• Bachelor's degree or above.
• Eager to work in small team and fast-paced environment.
• A start-up attitude - highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that s not afraid to work independently when required.
• Globally-minded and comfortable working with people from different cultural background and in different time zones.
• What you ll get?.
• The rare opportunity to be part of building a global travel brand, ensuring its success and evolving it for the future.
• An environment that values honesty, transparency and respect with awesome co-workers globally.
• Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We re dedicated to creating a welcoming and supportive culture where everyone belongs.

Experience:

2 years required

Skills:

Business Development, Finance, Excel

Job type:

Full-time

• Account Management: Cultivate relationships with partners to help maximize their sales potential on Klook. Communicate Klook s business strengths and brand value to suppliers, and create merchant success plans for long-term sustainable partnerships. Provide training and daily operational support to suppliers on our processes and tools..
• Acquisition: Acquire a diverse range of low to mid-tier merchants across different industries/verticals. Support onboarding of products and coordinate with merchants, o ...
• Optimization: Commit to delivering world-class travel experience to our customers, in terms of competitive pricing, sufficient inventory, realistic content, exclusive privileges, maintaining a market-leading position at all times.
• Coordination:Collaborate with various functions in the company globally - marketing to maximize sales, supplier operations to improve efficiency, customer services to drive satisfaction and repeats, and finance to ensure accurate payment and minimize risk..
• Market Intelligence: Provide market leaders with relevant information on identifying market trends and competitor updates..
• Operations: Onboarding of products and coordinating with merchants, collaborating with various functions in the company - such as marketing, supplier operations, tech, customer service, finance etc.
• Currently pursuing a degree in a field related to this role, or have similar experience.
• 2-4 years of experience in Business Development / Account Management. Understanding of e-commerce/travel/transportation industry is a plus.
• Passion for sales, marketing, and travel partner commercial activities.
• Capable of working independently with minimal supervision.
• Ability to manage projects and multi-task with good communication skills.
• Comfortable with Excel, Google Docs, Salesforce CRM, and other technology tools.
• Comfortable with data analysis and reporting.
• Strong internal and external communicator with strong interpersonal skills.
• Comfortable with a fast-paced environment and changing requirements.
• Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We re dedicated to creating a welcoming and supportive culture where everyone belongs.