Responsibilities:

• Manage and coordinate with customers for project installation, implementation, and sign-off
• Manage and coordinate with vendors for support projects
• Produce required documentation for the department
• Support Microsoft products and related infrastructure projects
• Architect Office 365 solutions, Microsoft Security products, Azure, and Microsoft Private Cloud
• Implement advanced features in Office 365, Exchange hybrid, SharePoint, SSO, DirSync, ADFS
• Design and implement Cloud AWS (IaaS, PaaS, SaaS, Network infrastructure)
• Gather technical requirements and build detailed architecture
• Coordinate with pre-sales technical team for new opportunities
• Build competency within the Microsoft team

Qualifications:

• Bachelor's degree in Computer Science, Computer Business, or related fields
• Minimum 4 years' experience in IT architecture, IT infrastructure, or related fields
• Extensive experience with Microsoft Products (Active Directory, Exchange Server, SQL Server, System Center, Hyper-V, O365, Azure)
• Experience in designing and implementing Public Cloud AWS
• Preferably Microsoft Certified
• Knowledge of automation tools (Ansible, Terraform) for AWS deployment
• Experience with Microsoft SCOM/SCSM/SCVMM is advantageous
• Background in customer service and project implementation
• Strong relationship development and management skills
• Ability to handle complex customer service issues
• Strong leadership and project ownership skills
• Proficiency in MS Word, Excel, PowerPoint, Visio
• Pleasant personality