Job type:

Full-time

• Daily Customer Inquiry Handling via Phone / Chat and Email on the topics: Insurance Coverage, Claim Process,Cancellation & Refund,Operation Work Related with our Business Partner.
• Basic Claim Assesment e.g. Completion of Claim Documents.
• Manage to collaborate with all stakeholders in order to complete Cancellation / Claim Tasks.
• Manage the Daily / Monthly Activities Reports and provide to direct manager with accurate and ontime5. Support other administrative works assign from manager from time to time.
• SLA Achivement.
• Response to Clients.
• Claim Processing.
• Daily Response SLA to the customer.
• Zero Hard Complaint.
• About FUSE.
• Fuse is a breakthrough company in the insurance industry. We provide one app for various insurance product types from numerous well-known and trusted insurance companies. We have expanded our business not only in Indonesia but also China and Vietnam, and are planning on an even bigger expansion to grab markets from other Southeast Asia countries.
• Our vision is to deploy the latest cutting-edge technology that enables everyone to buy, claim, or sell all kinds of insurances easily and instantly.
• Our mission is to be an insurance technology/platform partner that allows all online/offline channel partners to sell multiple insurance products from multiple insurance companies online in real-time.
• Fuse is committed not only to make insurance easily available for everyone but also to spread awareness about the importance of having financial plans and protection through insurance.
• More about FUSE.
• FUSE Group LinkedIn.
• Instagram @lifeatfuse.

Skills:

Automation, SQL, Good Communication Skills, English

Job type:

Full-time

• Review and analyse documentation, specifications and understand the business requirements.
• Collaborate with other team members and departments to prepare the test cases.
• Able to execute the test case on multiple platforms (web, mobile, and API).
• Design, develop, maintain, and extend automation scripts using various frameworks and programming languages.
• Familiar with bug lifecycle and communicate closely with the developer to locate the root cause of the bug.
• Bachelor degree in Computer Science, Information Technology or equivalent.
• Ability to communicate & understand the business processes.
• A minimum of 1-year experience in software testing across manual testing (basic exposure to automation testing is preferred).
• Basic programming & SQL knowledge.
• Knowledge of automation testing (good to have).
• Good communication skills in English.
• Native Thai language.
• About FUSE.
• Fuse is a breakthrough company in the insurance industry. We provide one app for various insurance product types from numerous well-known and trusted insurance companies. We have expanded our business not only in Indonesia but also China and Vietnam, and are planning on an even bigger expansion to grab markets from other Southeast Asia countries.
• Our vision is to deploy the latest cutting-edge technology that enables everyone to buy, claim, or sell all kinds of insurances easily and instantly.
• Our mission is to be an insurance technology/platform partner that allows all online/offline channel partners to sell multiple insurance products from multiple insurance companies online in real-time.
• Fuse is committed not only to make insurance easily available for everyone but also to spread awareness about the importance of having financial plans and protection through insurance.
• More about FUSE.
• FUSE Group LinkedIn.
• Instagram @lifeatfuse.

Experience:

5 years required

Skills:

Problem Solving, English

Job type:

Full-time

• Recruit and build connections to meet partner recruitment targets at predetermined branches.
• Maintain strong relationships with partners and clients to achieve branch partner transaction targets.
• Achieve the Gross Written Premium (GWP) targets set by management.
• Provide expert advice on insurance products and services to meet clients needs.
• Identify new business opportunities while supporting the growth of existing accounts.
• Collaborate with internal teams to ensure seamless service delivery.
• Stay updated on industry trends and the competitive landscape to provide valuable insights.
• 3 to 5 years of experience in insurance sales or a related field.
• Proven track record of building and maintaining client and partner relationships.
• Excellent communication skills, both verbal and written.
• Strong negotiation and sales skills.
• Ability to work independently and as part of a team.
• Existing client portfolio is a significant advantage.

Experience:

1 year required

Skills:

Data Analysis, Excel, English

Job type:

Full-time

• Assist in the execution of product strategies and ensure efficient operational processes across the product lifecycle.
• Monitor and analyze product performance metrics, user feedback, and market trends to identify areas for improvement.
• Develop and implement operational processes to enhance product efficiency and effectiveness.
• Work closely with product managers, engineers, and other stakeholders to facilitate communication and alignment on product goals.
• Maintain comprehensive product documentation, including process workflows, user guides, and training materials.
• Serve as a point of contact for internal teams and users regarding product-related queries and issues.
• Assist in planning and coordinating product launches, updates, and ongoing support activities.
• Bachelor s degree in Business, IT, Engineering, or a related field.
• 1-2 years of experience in product operations, product management, or a similar role in the IT sector, preferably fast-pace start up. Fresh graduates are also welcome to apply.
• Strong analytical skills and experience with data analysis tools, e.g. Google Sheet, MS Excel.
• Excellent communication and interpersonal skills.
• Strong proficiency in Thai is a must, with sufficient working communication in English (minimally read/ write and passive verbal communication).
• Ability to work independently and in a team environment.
• Ability to cope with a fast-paced startup environment.
• Detail-oriented and strong team player.
• About FUSE.
• Fuse is a breakthrough company in the insurance industry. We provide one app for various insurance product types from numerous well-known and trusted insurance companies. We have expanded our business not only in Indonesia but also China and Vietnam, and are planning on an even bigger expansion to grab markets from other Southeast Asia countries.
• Our vision is to deploy the latest cutting-edge technology that enables everyone to buy, claim, or sell all kinds of insurances easily and instantly.
• Our mission is to be an insurance technology/platform partner that allows all online/offline channel partners to sell multiple insurance products from multiple insurance companies online in real-time.
• Fuse is committed not only to make insurance easily available for everyone but also to spread awareness about the importance of having financial plans and protection through insurance.
• More about FUSE.
• FUSE Group LinkedIn.
• Instagram @lifeatfuse.

Experience:

1 year required

Skills:

Excel, Negotiation

Job type:

Full-time

• Liaising and build great relationship with Insurance Company and Marketing Team.
• Writing quotes and negotiating the terms, benefit, and commission with Insurance.
• Company and Marketing Team.
• Prepare quotation, determining premiums, and deciding the wording of policies.
• Coordinate with Insurance Company to process Cover Note & Cover Letter.
• Prepare report and data for Leader and other department.
• Minimal Bachelor Degree, preferable from reputable University.
• Strong Skills in Excel is a must.
• At least 1 years of working experience as a Technical Staff in Insurance Broker Company or experience as Underwriter Staff in Insurance Company.
• Experience handling Health / GeneraInsurance Product is a plus.
• Familiarity with Insurtech, Insurance, and Financial Industry is a plus.
• Excellent in communication, negotiation, and persuasion skills.
• Solid understanding in insurance policy.
• About FUSE.
• Fuse is a breakthrough company in the insurance industry. We provide one app for various insurance product types from numerous well-known and trusted insurance companies. We have expanded our business not only in Indonesia but also China and Vietnam, and are planning on an even bigger expansion to grab markets from other Southeast Asia countries.
• Our vision is to deploy the latest cutting-edge technology that enables everyone to buy, claim, or sell all kinds of insurances easily and instantly.
• Our mission is to be an insurance technology/platform partner that allows all online/offline channel partners to sell multiple insurance products from multiple insurance companies online in real-time.
• Fuse is committed not only to make insurance easily available for everyone but also to spread awareness about the importance of having financial plans and protection through insurance.
• More about FUSE.
• FUSE Group LinkedIn.
• Instagram @lifeatfuse.

Experience:

5 years required

Skills:

Sales

Job type:

Full-time

• Take care of the sales team by fofostering a positive and collaborative working environment.
• Monitor and support team members in achieving their goals and resolving challenges.
• Motivate and push the team to meet and exceed perfrfoformance targets.
• Act as the first point of contact fofor problem-solving within the team and escalate issues whennecessary.
• Understand underwrwriting processes to provide accurate and effffective support to the teamand partners.
• Ensure smooth communication and collaboration between Partners, Relationship Managers(RMs), and other departments within the company.
• Manage communication with insurance companies to prepare quotes and create Placing slip/Quotation slip in the BOSS system as authorized.
• Complete end-to-end sheet processes when necessary, ensuring accuracy andcompleteness of data.
• Ensure the accuracy of insurance premiums and upload proof of payments as needed.
• Track and fofollow up on policy renewals to ensure they are completed on time.
• Collaborate closely with partners to identify fy and resolve any issues or challenges theyencounter.
• Follow up on unpaid premiums, escalating unresolved cases to the Relationship Managerwhen necessary.
• Summarize and prepare weekly and monthly sales reports, including key metrics andperfrfoformance insights, fofor internal review and decision-making.
• Minimum of 5 years of experience in a sales coordination, team support, or related role.
• Previous experience working in a brokerage or insurance company is required.
• Strong understanding of underwrwriting and insurance processes.
• Proven ability to lead, motivate, and support a team to achieve goals.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in preparing reports and managing data accurately.
• High attention to detail and ability to work efffficiently in a fast-paced environment.
• About FUSE.
• Fuse is a breakthrough company in the insurance industry. We provide one app for various insurance product types from numerous well-known and trusted insurance companies. We have expanded our business not only in Indonesia but also China and Vietnam, and are planning on an even bigger expansion to grab markets from other Southeast Asia countries.
• Our vision is to deploy the latest cutting-edge technology that enables everyone to buy, claim, or sell all kinds of insurances easily and instantly.
• Our mission is to be an insurance technology/platform partner that allows all online/offline channel partners to sell multiple insurance products from multiple insurance companies online in real-time.
• Fuse is committed not only to make insurance easily available for everyone but also to spread awareness about the importance of having financial plans and protection through insurance.
• More about FUSE.
• FUSE Group LinkedIn.
• Instagram @lifeatfuse.