Job type:

Full-time

• Daily Customer Inquiry Handling via Phone / Chat and Email on the topics: Insurance Coverage, Claim Process,Cancellation & Refund,Operation Work Related with our Business Partner.
• Basic Claim Assesment e.g. Completion of Claim Documents.
• Manage to collaborate with all stakeholders in order to complete Cancellation / Claim Tasks.
• Manage the Daily / Monthly Activities Reports and provide to direct manager with accurate and ontime5. Support other administrative works assign from manager from time to time.
• SLA Achivement.
• Response to Clients.
• Claim Processing.
• Daily Response SLA to the customer.
• Zero Hard Complaint.
• About FUSE.
• Fuse is a breakthrough company in the insurance industry. We provide one app for various insurance product types from numerous well-known and trusted insurance companies. We have expanded our business not only in Indonesia but also China and Vietnam, and are planning on an even bigger expansion to grab markets from other Southeast Asia countries.
• Our vision is to deploy the latest cutting-edge technology that enables everyone to buy, claim, or sell all kinds of insurances easily and instantly.
• Our mission is to be an insurance technology/platform partner that allows all online/offline channel partners to sell multiple insurance products from multiple insurance companies online in real-time.
• Fuse is committed not only to make insurance easily available for everyone but also to spread awareness about the importance of having financial plans and protection through insurance.
• More about FUSE.
• FUSE Group LinkedIn.
• Instagram @lifeatfuse.

Experience:

2 years required

Skills:

Market Research, Research, Industry trends, English

Job type:

Full-time

• Product Strategy & Roadmap.
• Work with P&T Lead to define and execute the product roadmap for the Thailand market in alignment with company objectives.
• Conduct market research, analyze industry trends, and identify customer needs to drive product innovation.
• Collaborate with regional and local teams to ensure product-market fit and competitive positioning.
• Product Development & Execution.
• Oversee the end-to-end product development lifecycle, from ideation to launch.
• Work with UI/UX designers to create customer-centric, high-quality designs.
• Collaborate with engineering and QA teams to ensure timely and high-quality product delivery.
• Define and track key product metrics, ensuring continuous improvement post-launch.
• Stakeholder & Cross-functional Collaboration.
• Act as a key liaison between the business, technology, and design teams.
• Gather requirements from stakeholders and translate them into clear product specifications.
• Effectively communicate product updates, vision, and priorities to internal teams and external partners.
• Bachelor s degree in Business, Technology, or a related field.
• 2-3+ years of experience as a Product Manager in tech-driven industries (insurtech, fintech, or SaaS preferred).
• Strong understanding of Agile product development, product lifecycle management, and UX/UI principles.
• Experience in data-driven decision-making and using analytics tools for product insights.
• Ability to manage multiple projects in a fast-paced, dynamic environment.
• Excellent communication and stakeholder management skills.
• Fluent in Thai and English; Chinese is a plus.
• Preferred Qualifications.
• Prior experience working in a high-growth tech startup environment.
• Knowledge of the insurance or insurtech industry in Thailand or Southeast Asia.
• Familiarity with automation technologies such as RPA or AI will be an advantage.
• About FUSE.
• Fuse is a breakthrough company in the insurance industry. We provide one app for various insurance product types from numerous well-known and trusted insurance companies. We have expanded our business not only in Indonesia but also China and Vietnam, and are planning on an even bigger expansion to grab markets from other Southeast Asia countries.
• Our vision is to deploy the latest cutting-edge technology that enables everyone to buy, claim, or sell all kinds of insurances easily and instantly.
• Our mission is to be an insurance technology/platform partner that allows all online/offline channel partners to sell multiple insurance products from multiple insurance companies online in real-time.
• Fuse is committed not only to make insurance easily available for everyone but also to spread awareness about the importance of having financial plans and protection through insurance.
• More about FUSE.
• FUSE Group LinkedIn.
• Instagram @lifeatfuse.