Customer Service and Support

Job Title:

Job Description

Responsibilities

• Craft and maintain a consistent and persuasive voice and tone for all e-commerce touchpoints, including but not limited to product pages, checkout flows, user interface (UI) elements, notifications, error messages, and seller centres.
• Collaborate closely with cross-functional teams, including UX designers, product managers, marketing specialists, and developers, to ensure the seamless integration of compelling copy within the user experience.
• Localise content from the source language to the local language, ensuring it resonates with cultural nuances and maintains the original intent.
• Create clear, concise, and user-friendly microcopy for buttons, forms, tooltips, and other interactive elements, providing users with clear directions and assistance when needed.
• Gather feedback to continuously iterate and improve the effectiveness of the written content.
• Stay updated with industry best practices and new technologies, integrating emerging trends into the UX writing process to drive innovation.
• Ensure all content adheres to brand guidelines, legal requirements, and regulatory standards.

Basic Qualification

Location:

Language Requirements:

Time Type:

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