Job Description:

We are looking for a dedicated Customer Advisor After Sales Representative to deliver outstanding support to our customers via phone and email. The successful candidate will have excellent communication skills, a proactive problem-solving approach, and a strong commitment to ensuring customer satisfaction.

We are seeking a dedicated Customer Advisor After Sales Representative to provide exceptional support to our customers via phone and email. The ideal candidate will possess excellent communication skills, a problem-solving mindset, and a strong commitment to customer satisfaction.

Responsibilities:

• Answer incoming calls, emails, and chats and perform outbound calls related to products, and services.
• Identify customer requirements and ensure they are answered or routed through the appropriate support channel.
• Demonstrate a strong customer service orientation and takes responsibility to ensure that customers are satisfied.
• Provides high level of professionalism and competent customer service.
• Follows the process and procedures for changes in “Brand” if required.

Required Qualification:

• Thai nationality
• Fluency in both Thai and English (CEFR B1 level) is required, including reading, writing, and speaking skills
• Bachelor's degree
• ** Fresh graudates are welcome. ** 

Working shift & schedule:

• Shift start times will be scheduled every hour between 9:00 AM and 12:00 PM
• Work schedule 5 days of the week, weekly off 2 days/ week

Benefits:

• Base Salary
• KPI performance & Attendance incentives
• Medical insurances
• 12-day annual leaves
• Social security

Location:

• Bhiraj Tower at Bitec (BTS Bang Na)
• 66 Tower (BTS Udumsuk)