We are looking for a Customer Advisor who will be responsible for handling order-related inquiries from customers in Taiwan. This role involves providing exceptional customer service through multiple communication channels, including calls, emails, and chat. The ideal candidate should have strong communication skills in Mandarin (Traditional Chinese) and English, a customer-centric mindset, and the ability to resolve customer inquiries effectively.

Key Responsibilities : 

• Handle incoming calls, emails, and chat inquiries, as well as outbound calls related to client products, customized orders, and services.
• Provide accurate order and return status updates to customers.
• Identify and assess customer needs, ensuring they are addressed or routed to the appropriate support channel.
• Follow established client processes and procedures, making updates when required.
• Gather and report customer feedback on products, websites, and advertising.
• Assist customers in locating authorized dealers who carry client products.
• Conduct call backs when necessary to resolve customer inquiries, including contacting shipping carriers or customers for further details.
• Demonstrate a strong customer service orientation, ensuring a high level of professionalism and customer satisfaction.
• Effectively communicate with customers, maintaining a professional and courteous tone at all times.

Shift Schedule : 

• Must be able to work in assigned shift schedules.
• 5 working days per week (Rotational shifts may apply).

Qualifications & Requirements : 

• Foreign nationals are welcome to apply.
• Fluency in Mandarin (Traditional Chinese) and English (minimum B2 level).
• Bachelor’s degree in any field.
• Fresh graduates are welcome to apply.
• Strong customer service skills, with a focus on professionalism and customer satisfaction.
• Ability to handle multiple tasks and inquiries efficiently.
• Strong problem-solving and communication skills.

Benefits & Compensation : 

• Visa & Work Permit Sponsorship for eligible candidates.
• Relocation Package for international hires.
• Performance-Based Incentives.
• Health Insurance & Social Security.
• Annual Salary Increment & Bonuses (as per company policy).
• Leave Entitlements (Annual Leave, Sick Leave, Business Leave, etc.).
• Company-Sponsored Entertainment Events throughout the year.
• Annual Health Checkups (as per company policy).
• Special Rewards & Points Program for redeeming gifts, vouchers, and more.