RESPONSIBILITIES 

1.Call management
   - Receiving all calls from customer within agreed repose time and log call in Help desk system
   - Provide solutions to customers via phone
   - Analysis and solve the failure for HW, SW, application , Operation and Dispatch call to appropriate service partner
2.Problem management
   - Provide remote diagnostic to customer system
   - Monitor progress of calls
   - Escalate call which exceed the Service Level Agreement criteria
3.Reporting
   - Prepare call log data for manage service report
   - Maintenance of call log data
   - Manage and document end user manual
4.On-site service
   - Provide engineering on-site service according to SLA.
   - Maintain inventory of IT hardware and software
   - IMACD (Install, Move, Add, Change, Delete)
5.Others as assigned by Project Manager/Helpdesk Supervisor

QUALIFICATIONS 
- Male or female, 25-35 years of age
- Bachelor Degree in Computer Engineering or any related fields
- 3-5 year in service and support of Computer equipment, Network system , Infrastructure, IT Service management
- Knowledge in Windows Operating System ,Microsoft Office, O365,Share point
- Ability to work flexible
- Good command of English would be advantage
- Service-mind and interpersonal skill is a must                                                                                              - Contract 1 Year