Experience:

2 years required

Skills:

Excel, Customer Relationship Management (CRM), English

Job type:

Full-time

• Support DHL Customer Satisfaction Program (ICCC+) including: Analysis of Voice of Customer (compliments, customer delighters, areas of improvement).
• Work with all functions to identify and implement improvement actions and initiatives based on customer feedback.
• Lead communication on customer feedback and improvement actions.
• Manage daily ICCC+ activities (data uploads, call performance, 2nd call requests).
• Train and coach all ICCC+ 1st callers, 2nd callers and 9 journey & 25 moment of truth.
• Review submitted 2nd calls and work with respective functions to drive feedback resolution quality.
• Lead projects to expand ICCC+ coverage.
• Make ICCC+ 1st calls.
• Support other DHL Continuous Improvement Program (First Choice) activities e.g. Promote First Choice awareness, GEMBAs to deliver best-in-class service levels and customer experience, etc.
• Support other Quality activities e.g. internal audits for process compliance.
• Support other GoGreen activities as necessary.
• Bachelor Degree or Higher in any field.
• 2-3 years of experience, preferably within service business, airline, transportation or logistics industry.
• Substantial experience in customer service within a call center environment along with experience in complaint and claims handling in a service environment.
• Experience in Quality improvement roles.
• Analytical skills and problem-solving skills.
• Good command of English (Both of Spoken & Written).
• Proficiency in Excel and other analytical tools.

Experience:

No experience required

Skills:

Service-Minded, English

Job type:

Full-time

• Confidently and knowledgeably provide the full suite of DHL customer service offerings (e.g. booking, enquiries, shipment status, tracking etc.) to all parties contacting DHL via the customer service hotline and other contact modes.
• Accept and register bookings for DHL services.
• Offer alternatives to customers and potentially turn information calls into sales leads.
• Identify and promote areas with potential for revenue generation to cross-sell, upsell services including value added services (e.g. SI: Shipment insurance, TDD: Time Definite Delivery, EXT: Extended Liability etc.).
• Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices.
• Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer s varying needs and demands.
• Liaise with other departments and Operations on quick and efficient resolution of customer issues and queries.
• Bachelor Degree in Business Administration, Business English or related field.
• Good command of English.
• Telephone and Communication skills.
• Willing to work in shift.
• Experienced in Call Center would be an advantaged.

Experience:

2 years required

Skills:

Quality Assurance, Inventory / Warehouse Management, English, Thai

Job type:

Full-time

• Assist Operations Supervisor to resolve held shipments (HIC) in the fastest possible manner using tools such as HIC data base, GEMA, ADVANCE, SAVER, HUBBLE, QSMS, DRIVE Internet based directories, and Map Applications (Google, Centamap, etc.), and ensure that customers receive their shipments at the earliest possible time.
• Manage the facility HIC cage & processes.
• Be the single point of contact for the Service Centre within the DHL network by ensuring that: all shipments in HIC are scanned and accounted for, HIC cage is clean and ...
• Work with Ops Performance Team to ensure that origin countries take actions to resolve cases of incorrect / insufficient information (BA s, missing phone numbers) leading to HIC shipments.
• Respond to and send HIC requests to/from customer service agents.
• Assist in all shipment resolution actions as directed by customers through customer service.
• Act quickly when contacted by Quality Control Centre in relation to shipments missing progress checkpoints.
• Support and resolve undeliverable shipments while working directly with couriers.
• Provide proactive resolution to couriers using ADVANCE & QSMS so that couriers are able to fulfill their deliveries as early as possible.
• Completed high school or higher.
• 2 - 3 years operations or customer service experience, preferably within transportation or logistics industry.
• Good command of English (Written and Spoken).
• Local Language (Thai).
• Work from Monday to Saturday.

Experience:

1 year required

Skills:

Safety Management, Leadership Skill, Problem Solving, English

Job type:

Full-time

• To update and correct the ongoing company safety policy to align with current safety laws and their future changes.Additionally, to prepare an annual work plan related to preventing and reducing hazards, illnesses, and consequences of unsafe working conditions and environments in the workplace.
• To control and assess performance of company to comply with OH&S project, plan, procedure or regulation at work and coordinate with all staffs in workplace on safety matters.
• To inspect and make recommendations to the employer to comply with the law on occupational safety, health and environment.
• To analyze the work to indicate possible dangers, including setting and present preventive measures and procedures for working safely to the employer.
• To analyze work plans and projects, and in addition to recommendations of every working unit; and to give advice on safety measures to the employer.
• To inspect and assess the operation of the workplace to comply with the work plan and project, or occupational safety measures.
• To give advice, teach and train the employees to work safely and without any risk of dangers.
• To investigate and analyze the cause of accident, injury or annoyance caused by working of the employees and report the result of the investigation, together with suggesting resolution, promptly to the employer.
• To compile statistical data, analyze, make a report and to give recommendations on accident, illness or annoyance caused by working of the employees.
• To conduct other occupational safety activities assigned by the employer.
• Bachelor Degree or higher in Occupational Health & Safety or related field.
• Certified Safety Professional is a must.
• Good attitude, great service mind, strong leadership and good problem solving skills.
• Communication skills.
• Fair English language skills.

Experience:

No experience required

Skills:

Safety Management, English

Job type:

Full-time

• To update and correct ongoing company safety policy and implementation align with current safety laws and its future change including prepare annual work plan related to prevent and reduce hazard, illness consequence of unsafe working conditions and environments in workplace.
• To control and assess performance of company to be in line with OH&S project, plan, procedure or regulation at work and coordinate with all staffs in workplace concerning safety matter.
• To inspect and give recommendations to the employer to comply with the law on occupational safety, health and environment.
• To analyze the work to indicate possible dangers, including to set and present preventive measures and procedures for working safely to the employer.
• To analyze work plans and projects, and as well as recommendations of every working unit; and to give advice on safety measures to the employer.
• To inspect and assess the operation of the workplace to comply with the work plan and project, or occupational safety measures.
• To give advice, teach and train the employees to work safely and without any risk of dangers.
• To investigate and analyze the cause of accident, injury or annoyance caused by working of the employees and report the result of the investigation, together with suggesting resolution, promptly to the employer.
• To compile statistical data, analyze, make a report and to give recommendations on accident, illness or annoyance caused by working of the employees.
• To conduct other occupational safety activities assigned by the employer.
• Bachelor Degree or higher in Occupational Health & Safety or related field.
• Certified Safety Professional is a must.
• Good attitude, great service mind, strong leadership and good problem solving skills.
• Communication skills.
• Fair English language skills.
• Based in Chonburi.

Experience:

7 years required

Skills:

Thai, English

Job type:

Full-time

• Improve sales personnel performance for the success and continuous growth of sales function.
• Analyse, plan, design and implement suitable sales training and development program and considerable interventions of which enhance sales people s knowledge, work habits, attitude, self confidence, and on-the-job behavior.
• Provide professional functional leadership, expertise and support to Country sales teams in order to facilitate delivery of agreed revenue growth levels and achievement ...
• Collaborate with regional Sales Training Manager to implement recommended common sales training programs.
• Exchange and transfer ideas regarding performance improvement to develop cross-functional activities quality and quantity.
• Bachelor Degree or higher in any field.
• 7 years experience leading development and delivery of learning solutions in a service industry.
• Experience with sales processes, systems and Sales Force Automation (preferable).
• Experience in developing training solutions and delivery / support collateral, ideally in a sales environment.
• Experience of leading change management projects cross culturally and in a multi-dimensional matrix environment.
• Mentoring and Coaching Skills.
• Presentation Skills.
• Facilitation and Training skills.
• Sales and Sales Management skills.
• Software skills (Word, Excel, PowerPoint, etc.).