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Associate, Client Service (Expert Matching)
atArches Vietnam Co., Ltd.Who we are
Arches bridges the gap between Asian experts and global clients by connecting leading firms – strategy consultancies, private equity (like Bain Cap), and hedge funds – with industry specialists for tasks like due diligence and market research.
Our diverse team is based in Tokyo, Shanghai, and Ho Chi Minh City. Despite a challenging fundraising environment in 2023, Arches secured $3 million, bringing our total funding to $6 million. This impressive backing includes VCs, corporate giants (SMBC), and angel investors like Bain Cap Japan's MD, the former head of BCG Japan, and hedge fund managers.
Industry overview
Expert Network Services (ENS) is an industry that offers Clients access to insights from various fields through a network of Experts. Its market was valued at USD 2.28 billion in 2023 and is expected to grow to USD 6.12 billion by 2028.
Arches, a leading Asian knowledge-sharing service, boasts 250+ partners, 80,000+ experts, and 10,000+ interviews. We're doubling our team in 2024 for a global reach!
Do you thrive on connecting experts with clients to unlock critical business insights? Arches, a leading knowledge-sharing platform in Asia, seeks a passionate Expert Matching Associate to play a pivotal role in delivering high-impact expert engagement projects.
In this dynamic role, you'll wear several hats:
- Research & Analysis – Conduct in-depth research across industries and markets to understand client needs and identify potential solutions.
- Expert Sourcing – Leverage Arches' vast network and diverse platforms to identify the most relevant experts for each project.
- Expert Engagement & Assessment – Engage directly with experts, screen their qualifications, and build comprehensive assessments to ensure perfect client-expert matches.
- Expert Delivery – Facilitate insightful interactions between clients and experts, ensuring a smooth and productive interview experience.
You'll be successful if you have:
- 1-3 years of experience in executive research, headhunting, or a related field.
- Advanced English language skills with the ability to communicate effectively with diverse clients and experts.
- A growth mindset, demonstrating a continuous desire to learn and improve your skills.
- Strategic prioritization skills, allowing you to manage multiple projects and deadlines effectively.
- Meticulous attention to detail, ensuring all deliverables are professional and of the highest quality for our professional service clients.
- The ability to work independently and take ownership of your projects, demonstrating strong autonomy and accountability.
- Critical thinking skills, including problem-solving, business analysis, and research expertise.
Also, we require:
- Working at the Vietnam Office for Initial Training (2-3 Months) – This experience will equip you with the knowledge and skills to excel in your role and the time to bond with your team. We offer a relocation package to support your move.
- Language Proficiency – Exceptional command of Thai or Indonesian, coupled with a high level of English proficiency.
We offer:
Salary & Allowances
- Compensation & Benefits
- Competitive salary with performance reviews every 6 months, with the opportunity for salary increases annually based on your performance.
- Monthly performance bonuses (up to $1000 per month)
- 13th month salary (or yearly bonus)
- Paid Leave – 12 days of annual leave, plus enhanced paid leave for special life milestones and financial support from Arches.
- Insurance – Private medical insurance (including dental)
- Relocation Support – Provision of flight to Vietnam, VISA & work permits, and accommodation.
- Self-learning budget – Up to $1000 per year.
Career Growth
- Rapid career advancement - Solve challenging problems for exciting startups and gain the skills and experience to propel you onto the global stage. Our rapid growth opens doors for swift promotions, putting you on a path to leadership.
- Build a high-caliber network – This role offers unparalleled exposure to industry leaders and decision-makers at top consulting and investment firms. You'll collaborate with and learn from the best, fostering valuable connections to propel your career forward.
Engagement
- We foster a thriving work environment with engaging team activities (quarterly dinners, company trips, social gatherings), snacks & drinks in the office, and support employee well-being through sports clubs (badminton, golf, football, etc.)
- Flexible work arrangements
At Arches, your dedication, talent, and drive matter most. We're a dynamic, global team at the intersection of management consulting and expert matching. We empower you to grow alongside us in a meritocratic environment—no waiting for promotions, just opportunities to take the wheel.
Experience required
- 1 years
Career level
- Entry Level
- Middle Level
Only Thai nationals can apply
Salary
- 45,000 - 55,000 THB, Negotiable
Job function
- Analyst
- Strategy / Planning
Job type
- Full-time
Age preferred
- From 18 up
Company overview
WHO WE ARE Arches bridges the gap between Asian experts and global clients by connecting leading firms – strategy consultancies, private equity, and hedge funds – with industry specialists for tasks like due diligence and market research. We leverage this network to deliver ...
Why join us: At Arches, it's not about who came first - it's about your dedication, talent, and drive to succeed. We're excited to welcome you to our team and help you grow along with us! Arches is an exciting, fast-growing start- up operating at the intersection of management consulting and exper ...
Benefits
- Education Allowance
- Free lunch & snacks
- Learning & Development Opportunities
- Performance bonus
- Job training
- Hybrid Working
- Flexible working hours
- Health Insurance
- Maternity leave
- Dental Insurance
- Annual bonus