Job Description :

• 24x7 maintenance and support for production landscape of Business Warehouse
• Plans, directs, and manages a team of employees and contractors in support of all BW
• Maintain pager/on-call schedule for team
• Accountable for the performance of subordinates or the work output of managed subcontractors
• Assigns personnel to various operations and schedules their activities; reviews and evaluates their work and prepares performance reports. Maintains positive working environment with a strong customer focus
• Exercises judgment in planning and organizing work; monitors performance and reports status. Develops project implementation schedules and resources. Prepares integration plans
• Responsible for implementing programs and policies to achieve specific technical delivery goals
• Sets goals, ensures that they are met and is responsible for continuous process improvement. Uses best business practices to ensure success in areas of responsibility
• Provide application support and has the ability to maintain and improve administrative activities for all SAP servers. Troubleshooting server and SAP client software issues when they arise
• Performance Monitoring and Tuning: Using workload analysis to fine-tune the systems for performance across the various layers: application, database and functional support. Basis knowledge of BW object hierarchy and ETL layer. Will work closely with the BW team to troubleshoot ETL or performance issues across BW architecture
• Assist with planning, designing, managing and implementing SAP within a defined landscape. Ability to install new SAP application and maintain application patch level by applying SAP Notes and service packs.
• System testing (includes integration testing and user acceptance testing)
• Responsible for immediate SAP production related issues