Accenture (Thailand)
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IT Customer Support Analyst
atAccenture (Thailand)Job Responsibilities:
The level 1 support service would consist of the following functions:
- Log Incidents/ Service Requests
- Perform Initial Incident Triage (validate category/ confirm required data /seek further data from End users as required)
- Perform Level 1 analysis/ investigation/ initial troubleshooting/ resolution (where possible)
- Assign unresolved tickets to appropriate resolver teams for further incident resolution
- Assign ticket to IT Service Provider via IT Service Management Tool
Skill Requirement:
- Bachelor degree from Computer Science, Computer Engineer, Information Technology, or related field
- 0-2 years of experience in helpdesk, IT support, or technical support role
- Fresh graduate is welcomed to apply
- Enjoy or be familiar with dynamic environment
- Good communication skill and analytical thinking
Experience required
- any or no experience
Career level
- Entry Level
Salary
- Negotiable
Job function
- IT / Programming
Job type
- Full-time
Company overview
Size:1000-2000 employees
Industry:Information Technology
Location:Bangkok
Grab the opportunity to work with a globalised and powerful company. We work with 89 of the Fortune Global 100. As of 2022, we have been recognized among Fortune's World's Most Admired Companies for 20 consecutive years. And that's just the beginning. Our values shape the culture of our organizat ...
Why join us: ถ้าคุณกำลังมองหาโอกาส ความท้าทาย ประสบการณ์ในการทำงานกับองค์กรข้ามชาติ ได้ทำงานที่ได้แสดงไอเดีย ได้เรียนรู้และเติบโตในสายเทคโนโลยี หรือสายที่ปรึกษาทางธุรกิจ (consultant) ไปพร้อมๆกัน เราขอเชิญชวนคุณมาเป็นส่วนหนึ่งของทีมเอคเซนเชอร์ เพื่อร่วมเติบโตและสร้างความเปลี่ยนแปลงไปด้วยกันวันนี้
Job location: Bang Rak
Head office: 88 The Parq Building, 9th Floor, Ratchadaphisek Road, Khwaeng Khlong Toei, Khet Khlong Toei, Bangkok 10110
Benefits
- Provident fund
- English lessons
- Flexible working hours
- Five-day work week
- Life Insurance
- Job training
- Learning & Development Opportunities
- Performance bonus
- Annual bonus
- Employee discount
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