Key Duties and Responsibilities:

• Manages and execute Order to Cash Collection process.
• Support to maintain and improve service performance metrics reports including, but not limited to, collection AR to customers and maintain acceptable level of overdue invoices
• Provide status of work in process, customers portfolio, assist in planning and coordinating execution of work, escalate issues in a timely and appropriate manner while pushing to identify resolutions.
• Provide quality, cost effective service while looking at ways to contribute to process improvement in collections.
• Ownership over the accounts receivable subledger and supporting with month-end close.
• May provide ad-hoc analyses and summaries of information as requested.
• Provide resolutions/assistance for email and voice channels.

Specific Skills and Experiences:

• Graduate of finance-related or business course; Accounting graduate an advantage
• Experience in any of skills below is preferred but not required.
  • Sales, Billing, Cash Application, Manage Contracts, Credit Management, Collections, Reconciliations, respond to queries (voice and query capability)
• Experience in any accounting ERP (Oracle, SAP, etc.)
• Able to communicate well in English for verbal and written forms.
• Analytical and fact-based decision-maker
• Ability to quickly identify issues and risks and provide recommendations.
• Experience in team interactions and facilitation
• SSC, BPO experience an advantage but not required;
• Able to perform analysis of data and tasks of medium to high complexity.
• At least 6 months related working experience in B2B collection process or equivalent fields;
• Skills in English and Burmese or Khmer

Working Conditions

• Moderate to no travel depending on project involvement.
• Work shift hours.
• Overtime and On-Call may be required.
• Client holidays are observed instead of local holidays.