Overall Purpose of Job:

Solution Order Management:

• Receive, review, submit, validate, process, and book quotes/orders in OM.
• Acknowledge quotes post-order booking.
• Update Account Profile/Master Agreements as needed.

Order Change/Cancel Request:

• Handle order change/cancel requests, validate information, obtain approvals, enter data, and notify requester.

Invoicing:

• Establish invoice preferences, validate revenue recognition, trigger invoices, and manage distribution.

Archiving, Records Retention, and Audit Support:

• Manage archiving and records retention and provide audit support.

Key Responsibilities:

• Ensure team achieves SLA targets.
• Transfer knowledge of systems, applications, and processes.
• Act as the link between the team and Team Leader.
• Ensure compliance with documented processes and implement process improvements.
• Participate in process risk management and team meetings.
• Maintain process documentation and adhere to change control.

Qualification/Experience

Qualified Accountant, minimum 2 years accounting experience, or qualified by experience

Others

• Energetic and enthusiastic
• Clear communicator
• Professional manner and appearance
• Confident but tactful
• Calm under pressure
• Positive attitude and “can do” approach
• Ability to embrace and adapt to change