• Plans activities within the assigned scope of work.
• Develop and implement new traffic routes/projects granted by client.
• Execute and control the implementation of activities in line with the validated Sales plan from KAM and RAM.

• Ensure that plans are aligned at all times with Customer’s expectations
• Consistently monitor emails, respond in a timely and professional manner to Customers and Network.
• Responsible for utilizing T&T systems
• Update continually the systems with current statuses from Network, Airlines, Shipping Lines, and Subcontractors.
• Alert Network and Customer when required (transport mapping deviation).
• Research, interpret and analyses data received from various sources and escalate any irregularities to appropriate Management.
• Manage Claims (if any).
• Maintains relationships with Network (Operations and Customer Services) and Customers to assure compliance with expectations and established procedures.
• Responsible for the preparation, delivery and confirmation of all assigned reports that pertain to the Control Tower.
• Research and provide information to Carriers, Customers, Network (Operations and Customer Services).
• Conduct daily (test phase), weekly (day to day) conference calls/meetings and serve as liaison between Operations and Account Management.
• Act as a point person to relay Carriers concerns and/or issues with network and Customers.
• Manage and Update SOP, contact matrix, transport mapping
  Work closely with KAM/RAM and produce KPIs on weekly, monthly basis according to periodic reviews with the Customer.
• Conduct freight invoice compliance on regular basis to ensure billing accuracy from Network to Customer.
• Communicate with IS/IT support groups to ensure system functionality and request enhancements.

• Bachelor’s Degree in any related fields or
• At least 2-year experience in freight forwarding business or shipping line.
• Good command of English
• Knowledge of computer PC and Microsoft Office
• Positive attitude and willing to work hard
• Service-mind, good interpersonal and communication skills
• Willingness to learn new things
• Honest, hardworking, able to work under pressure and tight deadlines

Self-motivation and teamwork