Experience:

5 years required

Skills:

Java, TypeScript, Javascript, English

Job type:

Full-time

• Planning and delivering proactive and reactive support including onsite presence as needed (post Covid restrictions).
• You will work with a larger customer account team to strengthen customer relationships and to work on Microsoft cloud and application innovation strategies that allow you to develop an immediate and long-term Customer Success Plan and Value Based Delivery for reactive and proactive needs.
• You will Identify and manage customer goals and SfMC opportunities across Azure PaaS ...
• You will drive and participate in proactive delivery management as well as spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer s solution.
• You will work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience.
• You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers.
• You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans.
• You will share and gain knowledge through technical communities.
• You will contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers.
• Required Qualifications5+ years technical engineering experience with coding in languages including, but not limited to, C#, Java, Typescript, JavaScript, or Python OR equivalent experience.
• 5+ years experience with architecting and building large-scale complex enterprise services on cloud platforms such as Azure or AWS.
• 5+ years of Azure PaaS related experience. Breadth of technical experience and knowledge, with depth / Subject Matter.
• Expertise in the following Azure PaaS areas is expected.
• o Azure Container Services, including AKS, ACA, ACI etc.
• o Azure API Management
• o Azure App Service
• o Azure Function
• o Application DevelopmentStrong knowledge and experience in designing and implementing Azure PaaS solutions.
• Experience in designing, implementing, and shipping complex enterprise software products/services.
• Hands-on ability to write secure, reliable, and maintainable code and to test and debug.
• Familiar with Microsoft cloud adoption framework, Well-architected framework.
• Strong knowledge and experience in.NET Core,.NET Framework and C#.
• Strong knowledge and experience in DevSecOps and Site Reliability Engineering.
• Strong knowledge and experience in Application monitoring and familiar with products/services like application insights, Prometheus, Grafana etc.
• Strong knowledge and experience in microservice design.
• Strong knowledge and experience in container ecosystems, including Kubernetes, docker, service mesh etc.
• Proficiency in utilizing GitHub and/or Azure DevOps Service.
• Ability to operate and be successful in a highly ambiguous, rapidly evolving environment.
• Azure IaaS.
• Strong knowledge and experience in designing and implementing Azure storage solutions.
• Strong knowledge and experience in designing and implementing Azure networking solutions.
• Strong knowledge and experience in designing and implementing Azure compute solution.
• Strong knowledge in high availability and disaster recovery features for IaaS components.
• Familiar with Azure security services/features.
• Strong knowledge and experience in building infra-as-code solution by using products like Azure Bicep, Azure arm template, terraform, ansible etc.
• Language QualificationThai Language: confident in reading and writing and moderate speaking.
• English Language: fluent in reading and writing and speaking.
• Other QualificationsExperience in systems management, network operations, software support, IT consulting, or related roles.
• Solid understanding of client/server, networking, and Internet technologies fundamentals.
• Must have outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.
• Must demonstrate strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.
• Must have experience leading and driving projects as well as motivating others.
• Must be self-motivated, resourceful and able to handle multiple responsibilities as a Microsoft Cloud Solution Architect and Support for Mission Critical professional.
• Need to demonstrate the ability to develop strong strategic customer relationships that gain the trust and respect of customers.
• Need the ability to handle critical technical issues and work in difficult support situations.
• Need a proven ability to handle difficult or sensitive situations with exasperated customers.
• Certification in Microsoft and other Cloud Technologies.
• Below is a plusKnowledge and experience in multi-cloud platforms like AWS, GCP etc.
• Knowledge and experience in Microsoft Coplot products, AI, and Machine Learning.
• Knowledge and experience in Azure relational databases and NoSQL database services.
• Knowledge and experience in open-source technology like LAMP.
• Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Job type:

Full-time

• Powered by a world-class connected sales and marketing platform, this team leverages marketing insights to reach customers when and where they want to engage digitally to help solve their business problems. Using the latest innovations in Microsoft Dynamics 365 to engage with customers, we collaborate across our global teams, and acquire and retain new business for Microsoft.
• As a Digital Specialist- Azure, you will work with our most important customers within our Small, Medium, and Corporate team- one of the fastest growing customer segmen ...
• Microsoft s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond
• Customer First Mindset - engages with and enables our customers and key decision-makers, delivering a connected customer engagement experience and driving customer satisfaction, through digital sales excellence, empowered by world-class data, marketing systems and platforms.
• Sales Execution - This is an end to end quota carrying accountability role with cloud revenue / ACR targets across identified territories in the Small, Medium & Corporate Managed segment.
• Leading in the AI era, engaging in industry aligned customer conversations, collaborating with account and partner team to build pipeline and qualify new opportunities. Identifies customer business and technology readiness, proactively builds external stakeholders' mapping, demonstrate products & solutions, build & land proposals, implements strategies to accelerate the closing of deals, contributes input on strategies to drive and close prioritized opportunities, coaches junior team members in deal plan execution, and implements close plans.
• Demand Generation - effectively turns prospects and qualified digital signals into opportunities and revenue pipeline and engage with customers across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs with Microsoft's leading cloud technologies, with this role particularly focused on the specific solution area you are driving.
• Collaboration - works in a fast-paced, rapidly changing & evolving, collaborative, and dynamic teaming environment with field specialists, technical resources, and partner teams to effectively manage customer opportunities, deliver connected customer experiences, achieve customer outcomes with Microsoft's leading cloud technologies, and accelerate value across the customer lifecycle.
• Technical Expertise - leverages and shares competitor knowledge across solution areas as a subject matter expert (SME) to inform decisions on pursuit or withdrawal. Leads conversations and sets up events within Microsoft, mentors others and develops strategies for best practice sharing, initiates conversations with prospective customers/partners at events, acts as a SME in one or more solution area(s). Collaborates with the 'compete' SMEs internally to analyze competitor products, solutions, and/or services and implement strategies.
• Delivers Results Through Teamwork - drives the execution of projects, partners and collaborates with other teams on related deliverables, and leverages others in relevant work streams. Shares best practices, learnings, and customer insights with key business partners to elevate team capabilities and drive change based on insights.
• Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Experience:

5 years required

Job type:

Full-time

• As an SMC Azure Sales Specialist focusing on Infrastructure and Security, you are a business leader with technical expertise working with our most important Corporate Managed Customers. Located in country, you will lead a virtual team of Sales, Technical, and Services resources to help customers evaluate their Cloud Strategy and Digital & AI Transformation plans and recommend solutions that meet their requirements. You will build and maintain relationships with customers, influence long-term strategic direction and act as a trusted advisor, driving engagement at the C-suite level w ...
• This opportunity will allow you to accelerate your career growth, honing your solution sales and collaboration skills, and deepening your Cloud & AI expertise.
• Microsoft s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
• Scaling and Collaboration Collaborates with One Commercial Partner (OCP) and with a network of partners to cross-sell, up-sell, and co-sell; identifies and supports on-boarding new partners by researching and discussing customer scenarios; provides feedback to OCP on partner gaps; develops joint proposals and consumption plans with partners; contributes to developing partner strategies to address gaps in partner capabilities. Applies the orchestration model to proactively drive deal closure by identifying and aligning internal stakeholders and leveraging and expanding relationships with partners. Role Model Microsoft Values Treats others with fairness and respect, and shows empathy and compassion. Models compliance and represents the Microsoft Values and the One Microsoft culture. Sales Execution Collaborates with team members to discover new opportunities; drives incremental revenue growth through personal campaigns (e.g., portfolio analysis) or internal sources (e.g., marketing, account teams); collaborates with account teams, partners, or services to track, qualify, and expand new opportunities; collaborates with other teams (e.g., account teams) and services to build pipeline; interfaces with customers and builds relationships via social selling; applies Microsoft's sales process (MSP) to determine the quality of the opportunity and whether to proceed. Engages in conversations with customers to introduce how other workloads could enable digital transformation areas that is aligned with the customer's industry and turns opportunities into deals; has a deep understanding of customers' business and its priorities to drive conversations with customers on digital transformation across multiple solution areas, in collaboration with partners and services; creates guiding examples of digital transformation through seminars, workshops, Webinars, and direct engagement. Identifies customer business needs and technology readiness; contributes to the development of solutions in collaboration with internal teams, partners, and services; proposes prioritized solutions that align with customers' needs; articulates the business value of proposed solutions. Proactively builds external stakeholders' mapping; collaborates with account teams (e.g., Account Executives) to identify and engage senior business subject matter decision makers at the customer's/partner's business. Identifies opportunities to drive consumption and grow business with existing customers by initiating conversations, providing demos or quotes, and collaborating with partners or internal teams (e.g., Technical Sales Professionals, global black belts [GBBs]); for licensing transactions and project engagements, ensures rapid and robust deployment plan at point of sale that is validated by services and partners; identifies, articulates, and facilitates the removal of blockers to consumption by partnering with internal and external stakeholders. Implements strategies to accelerate the closing of deals; contributes input on strategies to drive and close prioritized opportunities; coaches junior team members in deal plan execution; implements close plans (e.g., how to map timeline, engage the customer, get customer buy in and commitment) to de-risk and drive predictable deal closure. Technical Expertise Collaborates with the "compete" global black belts (GBBs) to analyze competitor products, solutions, and/or services and implements strategies to position Microsoft against competitors in customer communication; proactively provides analysis of the competitive landscape in supported solution area; evaluates opportunities and makes recommendations on pursuit or withdrawal. Sales Excellence Collaborates with partners and resources and leverages customer insights or industry knowledge; contributes to exploring business and emerging opportunities to optimize the portfolio and support customer innovation. Collaborates with extended sales team, partners, and marketing to conduct business analysis (e.g., whitespace analysis, identify industry trends) to pursue high-potential customers and develop a target list of potential business. Engages with internal and external stakeholders on business planning, rhythm-of-business (ROB) meetings to review and plan for accounts in the assigned territory. Manages the end-to-end business of the assigned territory; conducts forecasting for accounts and develops a portfolio and territory plan to drive intentional selling aligned with strategic priorities. Reviews feedback report and coaches others on ensuring customer/partner satisfaction and decreasing dissatisfaction by establishing recovery action plans to improve clients' overall experience; manages and/or orchestrates sales and delivery success through the account team and pursuit team. Deliver Results Through Teamwork Drives the execution of projects by identifying customer and operational needs, setting priorities, removing barriers and obstacles, and allocating resources. Partners and collaborates with other teams on related deliverables, and leverages others in relevant work streams.
• Required/minimum qualifications Bachelor's Degree in Information Technology, Business Administration, or related field AND 5+ years of technology-related sales or account management experience OR 6+ years of technology-related sales or account management experience. Additional or preferred qualifications 3+ years of solution sales or consulting services sales experience Master's Degree in Business Administration (e.g., MBA), Information Technology, or related field AND 5+ years of technology-related sales or account management experience OR Bachelor's Degree in Information Technology, or related field AND 6+ years of technology-related sales or account management experience OR 8+ years of technology-related sales or account management experience.
• Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.