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Manager, IT Application Service (Support Logistic System)
atCP Axtra PCL (Lotus's)Key Responsibility:
- Leads and manage applications services under responsible areas to ensure BAU stabilization and meet expected incident SLA and system availability level defined per on/off peak time/period
- Performs root cause analysis (RCA) to immediate troubleshoot issues and perform issue resolution (short term. Medium term and long term) within incident SLA along with proactive/reactive action.
- Perform BAU system set up, bug fixing & small CRs with IT implementation methodology (build, test, deploy) aligned to company security and business objectives and strategy.
- Lead and manage system monitoring process to ensure data quality and integrity in production is always accurate and available for key stakeholders and business processes that depend on it.
- Lead and manage regular IT audit checks on recorded calls, incidents and provides feedback to team members to ensure procedures are followed and quality is improved
- Lead and manage regular system patch upgrade with product owner & business stakeholders
- Lead and manage IT service & support operating model and procedure in responsible area to ensure team is able to support BAU & business stakeholders smoothly especially month end & year end financial closing activities
- Manage support workbook and control. Ensure knowledge base has been well organized and keep up-to-date.
- Responsible areas for
- Ordering and Supply Chain systems
- Warehouse Management systems
- Transport Management systems
Qualification:
- Bachelor Degree or higher in Computer Engineering, Computer Science or related fields.
- At least 3 years experience in IT Retail or IT services as the manager or management roles
- Good communication, problem solving and cross cross-group collaboration skills
- Good command of written and spoken English
- Ability to prioritize, track and manage a large number of divergent tasks and action items
- Strong ability to analyze user requirements, make recommendations and implement solution
- Strong presentation and interpersonal skills
- Ability to prioritize and execute in high-pressured environment
- Call handling experience in IT Service Desk environment with exceptional customer focus and root cause analysis
- Programming languages and logics, especially on SQL programming
Skills required
- Product Owner
- SQL
- English (Good)
Education preferred
- Computer Science
- Computer Engineering
Experience required
- 3 years
Career level
- Middle Level
Skills optional
- Problem Solving
- High Responsibilities
Salary
- Negotiable
Job function
- IT / Programming
- Distribution / Logistics
- Management
Job type
- Full-time
Company overview
Size:2000-5000 employees
Industry:Retail
Location:Bangkok
Website:www.lotuss.com
Founded in:1994
Ranking:4/5
At Lotus's, we get up every morning and questioned ourselves daily on how we can serve our customers better. Lotus’s is an omni-channel retailer in Thailand, with a commitment to providing great quality products at affordable prices, while doing good things for our customers, colleagues, and comm ...
Why join us: “At Lotus's, we are looking for people who are the change-agent with a passion to grow in both work and life. People who have the ability to think in an agile way and make everyday as a history to leave their own legacy in every part of business.” Lotus's People are: People wh ...
Job location: Bueng Kum
Head office: 629/1 Nawamintr Road, Nuanchan, Buengkoom, Bangkok 10230 , Thailand
Benefits
- Overtime pay
- Life Insurance
- Accident Insurance
- Company uniform
- Learning & Development Opportunities
- Health Insurance
- Provident fund
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