Department Manager, IT Operations
atCP Axtra PCL (Lotus's)Key Responsibility:
- Leads and manage applications services under responsible areas to ensure BAU stabilization and meet expected incident SLA and system availability level defined per on/off peak time/period
- Performs root cause analysis (RCA) to immediate troubleshoot issues and perform issue resolution (short term. Medium term and long term) within incident SLA along with proactive/reactive action.
- Perform BAU system set up, bug fixing & small CRs with IT implementation methodology (build, test, deploy) aligned to company security and business objectives and strategy.
- Lead and manage system monitoring process to ensure data quality and integrity in production is always accurate and available for key stakeholders and business processes that depend on it.
- Lead and manage regular IT audit checks on recorded calls, incidents and provides feedback to team members to ensure procedures are followed and quality is improved
- Lead and manage regular system patch upgrade with product owner & business stakeholders
- Lead and manage IT service & support operating model and procedure in responsible area to ensure team is able to support BAU & business stakeholders smoothly especially month end & year end financial closing activities
- Manage support workbook and control. Ensure knowledge base has been well organized and keep up-to-date.
- Responsible areas for
- Ordering and Supply Chain systems
- Warehouse Management systems
- Transport Management systems
Qualification:
- Bachelor Degree or higher in Computer Engineering, Computer Science or related fields.
- At least 3 years experience in IT Retail or IT services as the manager or management roles
- Good communication, problem solving and cross cross-group collaboration skills
- Good command of written and spoken English
- Ability to prioritize, track and manage a large number of divergent tasks and action items
- Strong ability to analyze user requirements, make recommendations and implement solution
- Strong presentation and interpersonal skills
- Ability to prioritize and execute in high-pressured environment
- Call handling experience in IT Service Desk environment with exceptional customer focus and root cause analysis
- Programming languages and logics, especially on SQL programming
CP Axtra | Lotus's
CP Axtra Public Company Limited.
Nawamin Office: Buengkum, Bangkok 10230, Thailand
“By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy.”
Skills required
- Product Owner
- Problem Solving
- SQL
- English (Good)
Experience required
- any or no experience
Salary
- Negotiable
Job function
- IT / Programming
- Management
Job type
- Full-time
Company overview
At Lotus's, we get up every morning and questioned ourselves daily on how we can serve our customers better. Lotus’s is an omni-channel retailer in Thailand, with a commitment to providing great quality products at affordable prices, while doing good things for our customers, colleagues, and comm ...
Why join us: “At Lotus's, we are looking for people who are the change-agent with a passion to grow in both work and life. People who have the ability to think in an agile way and make everyday as a history to leave their own legacy in every part of business.” Lotus's People are: People wh ...
Benefits
- Overtime pay
- Life Insurance
- Accident Insurance
- Company uniform
- Learning & Development Opportunities
- Health Insurance
- Provident fund