What's your role in the team?

Pomelo is looking for a Customer Service Associate. You will be working closely with our Customer Service team to improve the service & quality provided to the customer and also maintain the standard for long-term success. You are required to supervise the team and report to the Regional Customer Service Supervisor.

Responsibilities

• Interact with customers and provide customer care via Social Media, Live Chat, Email and Phone Call.
• Deliver an exceptional service throughout all contact channels to customers.
• Be able to handle all requirements to meet the customer expectation.
• Have a sense of positive judgment and be able to take ownership.
• Going above and beyond to make each customer happy.

Who are we looking for?

• At least 1-year working experience in a customer service related function.
• Be able to work in shift time, weekends and public holidays.
• (Available for evening shift will be preferred – evening shift allowance will be provided)
• Having a strong service mind, positive thinking and can do attitude.
• Enthusiastic and adaptable.
• Strong communication and interpersonal skills.
• Good command of speaking and writing in English,Thai.
• Being able to work immediately is preferred.

What are the benefits?

• Flexible working arrangement along with the 1 day work from home policy
• Employee discount & exclusive sales event
• Flexible dress code. We encourage our employees to be themselves and be as creative, cool and fun as they want!
• Lots of fun and engaging activities
• Internal job rotation
• Multi-cultural environment with over 30 nationalities from across the globe
• Regional role with full ownership as a headquarter