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IT Support Officer
atPrinting Solution Co., Ltd.Responsible for answering calls and E-Mail from customers, assisting them with entering incidents / problems / Request into service desk system, and escalating critical issues to our internal support team.
- Provide consistent quality customer services to external clients based on SLA
- Responsible for answering calls and E-Mail from customers, assisting them with entering incidents / problems / Request into service desk system, and escalating critical issues to our internal support team.
- Log and track requests, and also update E-Mail status to customer.
- Monitoring status and escalation to support team if required.
- Provide basic troubleshooting
- Responsible for monitoring alarm escalation to customer and internal.
- Making summary and analysis customer's trouble.
- Providing the appropriate solution for customer.
- Reporting (documentation) by monthly basis (or depends on customer's requirement).
- Enable to work customer sites:
- oHead Office: Soi Sadhupradist 45, Sadhupradist Road or
- oWarehouse: Soi Sadhupradist 49, Sadhupradist Road or
- oFactory: Well Grow Industrial Estate, Bangna-Trad Road Km.36
- Male or Female, age 22 – 33 years old. (Welcome new Graduate)
- Thai nationality
- Bachelor's Degree or higher in Information Technology, Computer Engineering or related field.
- At least 0-2 year experiences in helpdesk support.
- Experience of Enterprise Resource Planning (ERP), Material Requirement Planning (MRP) is advantage and has skill in incident management.
- Experience of Supply Chain Management, IT Infrastructure is advantage and has skill in incident management.
- Customer service mind and good in co-ordination skills.
- Verbal and written communication skill in English is required.
Experience required
- any or no experience
Only Thai nationals can apply
Salary
- Negotiable
Job function
- IT / Programming
Job type
- Full-time
Age preferred
- From 22 to 33
Company overview
Size:100-500 employees
Industry:Manufacturing
Location:Bangkok
Website:www.printing-solution.com
Founded in:2002
Printing Solution Co., Ltd. was founded in April 30, 2002 by Mr. Kittisan Lapwattanamongkol. Mr. Kittisan Lapwattanamongkol has 20 years for experience about cosmetic package. He has intention to create beautiful and height quality of package. And offer perfect service for customer like name of Co ... Read more
Why join us: The company has been awarded ISO 9001: 2008, ISO14001: 2004, THAI PRINT AWARDS and ASIAN PRINT AWARDS. We are expanding our business to get more information about the company.
Job location: Yannawa
Head office: 609/9 ถนนสาธุประดิษฐ์ แขวงช่องนนทรี เขตยานนาวา กรุงเทพมหานคร 10120
Benefits
- Annual bonus
- Company uniform
- Accident Insurance
- Learning & Development Opportunities
- Life Insurance
- Maternity leave
- Overtime pay
- Social Security
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