Job Description

• Operate and provide aftersales and managed services to data center customers.
• Communicate and coordinate with the customer, service delivery team, and relevant teams to provide the right service to customers.
• Perform service provisioning and service request fulfillment for data center customers.
• Verify the authorization of people who have asked for service or access to the area.
• Provide smart hand, information requests, and other in-scope service requests to customers.
• Troubleshoot data center service problems, including coordinating with relevant staff to solve service issues.
• Monitoring data center service to customers.
• Environment patrols check orderliness in the data center room.

Qualifications

• Bachelor’s degree in IT, Computer science, Electrical engineer, Telecommunication Engineering, Computer Engineering, or a related field.
• Experience is preferable to operation in related IT infrastructure, Colocation, Network, and Data Center Facilities.
• English communication skills are advantages.