(โปรดระบุตำแหน่งงานที่สนใจ)

1.) Network Implementation (Engineer/IT)

Role & Responsibility

• Support in system architect to plan, manage and improve system efficiency.
• Internet system service planning and implementation.
• Verify and audit the capacity of the system to support application services efficiently.
• Capacity and availability management in internet system.
• Managed and consulting team for service planning and operation in internet system and monitoring system.
• Managed EDS Internet systems service operation and system performance.
• Managed EDS monitoring service (CACTI, Zabbix, Grafana)
• Manage new system such as Zabbix for monitoring system support for EDS last mile and E2E service monitoring and EDS link monitoring. And NFV system infrastructure for support Centralized Firewall service and other.
• Support quality management for system operation such as Email, DNS services application and related systems.
• Support quality management for EDS monitoring system such as CACTI, Zabbix, Grafana.
• Support quality management in NFV (Network Function Virtualization) system for planning and management support to customer services.
• 3rd tier support in internet system services (Email, DNS, Log, CAS, etc.) and monitoring system for technical trouble shooting.
• Provide solutions to issues.
• Improve existing system such as Network monitoring system.

2.) Customer network integration and delivery engineer

Role & Responsibility

Responsible for designing, implementing, and supporting complex enterprise network solutions. You will work closely with our customers to understand their needs and requirements, and then develop and implement solutions that meet their specific objectives.

• Low level design, implement, and support complex enterprise network solutions
• Work closely with customers to understand their needs and requirements
• Develop and implement network designs that meet customer objectives
• Troubleshoot and resolve network issues during implementation.
• Document network designs and configurations
• Provide technical expertise to support sales and marketing efforts

Job Description

• Low design, implement, and support complex enterprise network solutions
• Work closely with customers to understand their needs and requirements
• Develop and implement network designs that meet customer objectives
• Troubleshoot and resolve network issues during implementatiom.
• Document network designs and configurations up to date.
• Provide technical expertise to support sales and marketing efforts
• Hand over completed document to after sale service.
• Project implementation tracking with update.
• Setup UAT and test procedure document.

3.) 2nd Tier Engineer (EDS services)

Role & Responsibility

• Technical support enterprise network project and tropically consultant based on after sale services.
• Complete 2nd tier technical support.
• Managing and supporting in technical to Service Desk team.
• Able to configuration and operation on network switch and router (traditional network ex. Cisco, Juniper, Huawei, H3C, Fiber Home)
• Able to support and operation on firewall/SD-WAN (Fortinet, Palo Alto, etc.)
• Able to provide network implementation with standard and advance configuration depends on customer require.
• Able to suggest proper network operation such as L2VPN, L3VPN, VPLS, GRE Tunneling, IPSEC etc.
• Communicating with clients and providing in-person and phone support, if required.
• Troubleshooting and resolving technical issues.

4.) 2nd Tier Engineer (Mobile Solutions)

Role & Responsibility

• Mainly response to provide and support inquiry, request, requirement, complaint and/or incident in following Products & Services.
  • CPaaS
  • SMS Solutions; Bulk SMS, Smart Messaging
  • M2M
  • IoT
  • Voice Solutions: E1 Fixed line
  • AIS Paragon platform
• Identify the type, category, severity, priority, urgency, and/or impact of case.
• Support and troubleshoot case which focus on complicated issue including critical and/or urgency case following SLA.
• Improve and develop competency of Service Desk's engineer.
• Prepare and provide training material; Manual Doc, Work Instructure, Workflow, FAQ, and/or any.
• Educate Technical Skill and Knowledge to Service Desk’s as Training Course & Program
• Keep and track performance as KPIs.

5.) Service Account Management (Engineer or IT)

Role & Responsibility

• Single point of contact (SPOC) on Operations matters
• Oversee day-to-day fault management for Critical or Escalated incident
• Provide regular updates and ensure timely fault resolution for Critical or Escalated incident following by SLA commitment to corporate customer.
• Overseeing the entire planned maintenance cycle for customer’s critical services
• Provide data information that customer needed with in SLA
• Built more relationship with enterprise customer & provide the best customer experience for the best customer satisfaction
• Conduct monthly Performance Reviews basically covers the following:
• Previous meeting minutes
• Present monthly network availability report
• Summary of Incidents
• Develop improvement plan for prolong outages, found no fault, repeated fault, chronic problem, etc.
• Update or review any improvement plan
• Response VOC and coordinate relate team to improve our service.
• Investigate and find out the root cause for chronic problem of enterprise Customer and consult with related team to find out the solution of that problem
• On site for problem troubleshooting of all Enterprise product such as Corporate Fixed line, Cloud, SD WAN, Firewall, Bulk SMS, M2M, EDS (MPLS & IPLC), Radio Quality etc.
• Analysis data for SKA Customer to reduce and improvement for better Availability, MTTR and Fault rate of each service such as EDS M2M Bulk SMS E1 etc.
• In deep analysis for some SKA customer that have different trend of fault rate, availability and MTTR.
• Coordinate with related team to set action plan and target to improve our service.
• Find out the root cause and clarify internal process to improve our service especially in aftersales service areas