Cloud Services Support / Cloud Business Operation

atAdvanced Info Service PCL. (AIS)

Support Service Engineer (Support Service)

Responsibilities

  • You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.

Readiness

  • You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
  • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement

  • You engage with Oracle Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving AIS product improvements.


Qualifications

  • Multiple years of technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field
  • 3+ years technical support, technical consulting experience, or information technology experience.
  • Strong experience with cloud, administration, understanding of the Networking OSI model and related concepts.
  • Able to take roles of On-call, Standby, 24*7 in the future. (Maybe)
  • Proficiency of English communication




Cloud Business Operation Engineer / Specialist

Responsibilities

  • Collaborates with appropriate stakeholders to determine user requirements for a scenario.
  • Drives identification of dependencies and the development of design documents for a product, application, service, or platform.
  • Ensure robust, scalable, and secure cloud infrastructure tailored to partner/customer needs, allowing businesses to handle growth, and changing demands efficiently.
  • Determine workload criticality, impact of disruptions, or performance degradation.
  • Establish business-approved cost and performance commitments.
  • Monitor and operate cloud workloads.
  • Maintain asset and workload inventory.
  • Monitor performance of workloads.
  • Maintain operational compliance.
  • Protect workloads and associated assets.
  • Recover assets if there is performance degradation or business interruption.
  • Mature functionality of core platforms.
  • Continuously improve workload performance.
  • Improve budgetary and design requirements of workloads to fit commitments to the business.


Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field.
  • 4+ years’ experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting, OR equivalent experience.
  • Strong background and in-depth knowledge of cloud technologies. And strong project management skills
  • Proficiency of English communication


Salary
  • Negotiable
Job type
  • Full-time
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Company overview

Size:2000-5000 employees
Industry:Telecommunication
Location:Bangkok
Founded in:1986
Ranking:4.5/5

Advanced Info Service Public Company Limited (AIS) is the 5G Digital Service Provider with the most spectra to provide service, totalling 1420MHz . The company has the most subscribers in Thailand, counting over 45.7 million in September 2022. AIS is ready to power Thailand with 5G technology whi ...

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Why join us:

AIS ดูแลพนักงานแบบคนในครอบครัว บริษัทฯ จึงมีนโยบายดูแลพนักงานทั้งด้านสุขภาพครอบครัวและสังคมเพื่อให้พนักงาน สามารถปฏิบัติงานได้อย่างมีประสิทธิภาพ มีความสุขในชีวิตการทำงานและครอบครัว

AIS เชื่อมันว่าสุขภาวะที่ดีของพนักงานทุกคนเป็นกุญแจที่สำคัญต่อความสำเร็จขององค์กร โครงการ “AIS Health an ...

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Job location: Phaya Thai
Head office: 414 INTOUCH Tower (Shinawatra Tower 1 เดิม) , 12th Floor, Phaholyothin Road, Phayathai, Bangkok
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Benefits

  • Dental Insurance
  • Life Insurance
  • Health Insurance
  • Transport Allowance
  • Travel Allowance
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