Cloud Services Support / Cloud Business Operation
atAdvanced Info Service PCL. (AIS)Support Service Engineer (Support Service)
Responsibilities
- You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
Readiness
- You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
Product/Process Improvement
- You engage with Oracle Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving AIS product improvements.
Qualifications
- Multiple years of technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field
- 3+ years technical support, technical consulting experience, or information technology experience.
- Strong experience with cloud, administration, understanding of the Networking OSI model and related concepts.
- Able to take roles of On-call, Standby, 24*7 in the future. (Maybe)
- Proficiency of English communication
Cloud Business Operation Engineer / Specialist
Responsibilities
- Collaborates with appropriate stakeholders to determine user requirements for a scenario.
- Drives identification of dependencies and the development of design documents for a product, application, service, or platform.
- Ensure robust, scalable, and secure cloud infrastructure tailored to partner/customer needs, allowing businesses to handle growth, and changing demands efficiently.
- Determine workload criticality, impact of disruptions, or performance degradation.
- Establish business-approved cost and performance commitments.
- Monitor and operate cloud workloads.
- Maintain asset and workload inventory.
- Monitor performance of workloads.
- Maintain operational compliance.
- Protect workloads and associated assets.
- Recover assets if there is performance degradation or business interruption.
- Mature functionality of core platforms.
- Continuously improve workload performance.
- Improve budgetary and design requirements of workloads to fit commitments to the business.
Qualifications
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field.
- 4+ years’ experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting, OR equivalent experience.
- Strong background and in-depth knowledge of cloud technologies. And strong project management skills
- Proficiency of English communication
Skills required
- Oracle
- Automation
- Compliance
- English (Fair)
Experience required
- any or no experience
Skills optional
- Software Development
- Project Management
Salary
- Negotiable
Job type
- Full-time
Company overview
Advanced Info Service Public Company Limited (AIS) is the 5G Digital Service Provider with the most spectra to provide service, totalling 1420MHz . The company has the most subscribers in Thailand, counting over 45.7 million in September 2022. AIS is ready to power Thailand with 5G technology whi ...
Why join us: AIS ดูแลพนักงานแบบคนในครอบครัว บริษัทฯ จึงมีนโยบายดูแลพนักงานทั้งด้านสุขภาพครอบครัวและสังคมเพื่อให้พนักงาน สามารถปฏิบัติงานได้อย่างมีประสิทธิภาพ มีความสุขในชีวิตการทำงานและครอบครัว AIS เชื่อมันว่าสุขภาวะที่ดีของพนักงานทุกคนเป็นกุญแจที่สำคัญต่อความสำเร็จขององค์กร โครงการ “AIS Health an ...
Benefits
- Dental Insurance
- Life Insurance
- Health Insurance
- Transport Allowance
- Travel Allowance