Job Descriptions:

• Leading the design of member journey (combine both online & offline) to increase customer satisfaction, engagement and spending end to end
• Analyze data to understand customer / member behaviors, pain points and touchpoints
• Identify pain point of current member journey and prospect member journey
• Lead cross-functional teams in the implementation of initiatives that bridge online and offline customer experiences
• Cross-functional and collaboration with different teams to find solutions (communication, touchpoint, service, application feature) to address key pain points

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, Customer Relationship Management, Interaction Design or a related field
• 5 years of experience in User Experience / Customer Journey design.
• Strong portfolio demonstrating design expertise and customer-centered design principles.
• Interaction in design tools (e.g., Sketch, Figma, Adobe Creative Suite) are the must
• Strong communication, writing and presentation skills
• Excellent communication and collaboration skills.

Required Skills / Abilities :

• Customer Journey Design
• Data Analysis and Technology Knowledge
• Analytical and Problem-Solving
• Marketing and Loyalty Strategy Knowledge