Position Summary:

The Business Process Design Specialist/Manager is responsible for analyzing, designing, and improving business processes to enhance organizational efficiency, reduce costs, and improve customer satisfaction. The role involves working closely with various departments to map workflows, identify inefficiencies, and implement optimized processes aligned with the organization’s strategic goals.

Key Responsibilities:

Process Analysis and Mapping:

• Collaborate with stakeholders to gather detailed insights into current business processes.

• Develop process flow diagrams, documentation, and workflow models using industry-standard tools.

Process Improvement:

• Identify gaps, bottlenecks, and inefficiencies in existing processes.

• Propose and implement process improvements that align with business objectives.

Business Transformation:

• Drive process re-engineering initiatives to support digital transformation and operational excellence.

• Ensure alignment between business processes and technology systems.

Stakeholder Collaboration:

• Work with cross-functional teams to ensure process designs meet business needs.

• Act as a liaison between business units and IT teams to ensure effective implementation of process changes.

Performance Monitoring and Reporting:

• Define and track key performance indicators (KPIs) to measure the success of process improvements.

• Provide regular updates and reports to leadership on process optimization initiatives.

Compliance and Standardization:

• Ensure all business processes adhere to company policies and regulatory requirements.

• Develop and maintain process documentation for training and compliance purposes.

Training and Support:

• Provide training and guidance to employees on new and updated processes.

• Support teams in adapting to process changes.

Qualifications:

• Bachelor’s degree in Business Administration, Industrial Engineering, Operations Management, or a related field.

• Minimum 5 years of experience in business process design, process improvement, or a related role.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills to collaborate with diverse teams.

• Proficiency in process modeling and documentation tools.

• Knowledge of Lean, Six Sigma, or other process improvement methodologies.

• Familiarity with ERP systems and workflow automation tools.

• Understanding of digital transformation trends and technologies.

• Lean Six Sigma Green Belt or Black Belt.

• BPM (Business Process Management) certification is a plus.

• Project Management Professional (PMP) certification is a plus.

• Detail-oriented with a focus on efficiency and accuracy.

• Self-motivated and capable of managing multiple projects simultaneously.

• Adaptable to changing business needs and environments.

Contact Information:-

Office of Human Capital

THAI BEVERAGE PUBLIC COMPANY LIMITED

ThaiBev Quarter 62 Ratchadaphisek Rd., Klongtoey, Bangkok 10110, THAILAND