Commercial Excellence & Customer Services
atThaioil Energy Services Co., Ltd.Commercial Excellence & Customer Services
ROLE & RESPONSIBILITY
- Monitor, analyze Pro/Con of current work process of Commercial staff for process improvement
- Follow up and feedback new work process from Commercial staff for process adjustment
- Coordinate with all relevant parties to develop written documentation of work processess
- Maintain database of documentation of work processess
- Coordinate and support in carrying out the change management activities
- Coordinate and support in implementation audit activities
- Coordinate and support in development and implementation of digital systems and tools
- Carry out KM activities to stimulate knowledge sharing, storage and application within the team
- Survey and get feedback from Commercial staff for continuous improvement
- Initiate activity and to encourage Commercial staff to participate in KM and build KM culture among staff
- Carry out customer satisfaction enhancement programs/ intiatives/ activities as well as coordinate for customer satisfaction survey
- Analyze survey result for each market event for continuous improvement in future activities
- Propose initiative/activities to meet customer expectation
- Maintain and analyze Customer Database in order to propose marketing activities
- Maintain customer portal and support customers in using customer portal as a administrator of the portal
- Consolidate and report Voices of Customers, complaints etc. from the customer portal
EDUCATION
Bachelor's in business & marketing, IT, Psychology, Communication Arts, Political Science, Arts, Economics or related field.
EXPERIENCE
- At least 3-5 years, if having experience in marketing, Sale Coordinator, Business Analyst background, IT skill (Photoshop/ Microsoft program/Adobe) and understanding of sales and payment instruments/mechanism is preferable.
- Service Mind, Good communication skills, and friendly and approachable are needed.
OTHER REQUIREMENTS
Salary
- Negotiable
Job type
- Full-time
Company overview
Thaioil is the first and the largest refinery in Thailand. We was established in 1961 under the vision of “A leading fully integrated refining and petrochemical company in Asia Pacific”. Now, we are still the largest refinery in the country, and we aim for growing str ...
Why join us: "คน" เป็นขุมพลังหลักในการขับเคลื่อนองค์กร ฉะนั้นเราจึงมุ่งมั่นให้ความสำคัญในการดูแลคนมาเป็นอันดับหนึ่ง (People First) กลุ่มไทยออยล์เอาใจใส่ดูแลพนักงานในทุกขั้นตอนตั้งแต่วันแรกของการเริ่มงาน ด้วยการบริหารทรัพยากรบุคคลที่มีความเป็นเลิศเทียบเท่าองค์กรชั้นนำระดับประเทศ อาทิ การพัฒนาพนักงานเ ...
Benefits
- Five-day work week
- Professional development
- Provident fund
- Accident Insurance
- Health Insurance