Responsibilities:

• Support business during requirements gathering to understand their needs and provide guidance as needed, to perform functional and technical analysis of the requirements and propose appropriate design/technical solution.
• Manage project plans and the day-to-day project activities such as scope, conflicting priorities, issue escalations, status reporting, and meeting facilitations and coordinate with other business implementation across the client’s team.
• Analyze change requests to identify the appropriate action and deliver to the customer including, raising a change control, making configuration changes, coordinating development / security / basis input, testing, documentation updates and deployment to production
• Determine root cause for problems, update the progress of change to the customer, and coordinate with other functional experts if other modules are impacted.
• Supporting the transition of new projects into application support.
• Improve delivery of second line services by proactively identifying and preventing repeated incidents through training, help documents, routine tasks etc. ensure that the user documentation and operation procedures are up to date.

Qualifications:

• Bachelor degree in Mathematics, Statistics, Engineering, Computer Science, or Finance or equivalent.
• At least 5 years of experience with project management, application support and application support processes.
• Hands-on experience with computerized accounting, job cost, and / or project management systems, as well as an understanding of relational data concepts that is required to support accounting processes is desired
• Strong analytical and organizational skills
• Excellent written and oral communication skills and ability to communicate well with all levels of management
• Able to work independently and communicate risks or potential problems to manager