Job Description :
As a Mass Seller Management, will work with call agent to drive seller performance and growth. To accomplish this, you will be provided with independence and support to drive portfolio performance – working across segment and supported by cross-functional teams in a dynamic, fast-paced, collaborative, and friendly environment.

Responsibilities :

• Perform outbound call quality audit and deep dive agents’ performance data to find meaningful insights and implications with further action planning to achieve the KPIs
• Provide constructive feedback to agents to improve performance and maintain compliance with company policies and regulatory requirements
• Initiate standard script both call and email template for incubation team
• Develop group or individual training per assigned topics to continuously boost up agents’ competencies and quality
• Actively research to understand agents working motivation and set up necessary workshops
• Proactively update any new content changes per alignment and able to cascade well to agents

Qualifications :

• Experience 1-2 years
• Excellent interpersonal skills
• Strong negotiation and communication skills
• Ability to work under constant changes
• Ability to do multitask, prioritize and manage time effectively
• Familiarity with the tools in e-commerce or related industry
• Proficiency in MS Excel