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Product Operations Analyst- Buyer Platform (AI Chatbot)
atLazada (Thailand) Co., Ltd.Job Description :
- Become an in-depth expert on Lazada's proprietary buyer chatbot and help center products, ensuring a comprehensive understanding of their functionalities and impact
- Utilize data analysis techniques to examine logs and user feedback, aiming to enhance resolution rates and boost customer satisfaction with AI products
- Develop and maintain operational processes for help center requirements and enhancements. Create, update, and organize content to ensure it remains accurate, relevant, and user-friendly
- Apply project management methodologies to oversee the product development lifecycle, including planning, execution, monitoring, and control
- Collaboration with Customer Experience team to gather new requirements & refine business requirements for new domain enhancements
- Connect technology, product, operations, and other teams to drive business change and foster cohesive improvements across departments
Qualifications:
- A well-rounded professional with 3+ years of working experience relating to product management, product operations or eCommerce operations
- Bachelor's degree in engineering /computing /business /economics from a top university is a plus
- Strong analytical and problem-solving skills with the ability to use data to make informed decisions
- Familiar with agile methodologies
- Self-motivated, results-oriented individual with the ability to progress multiple projects concurrently
- Strong interest and belief in AI technology
Experience required
- 3 years
Career level
- Middle Level
- Senior Level
Salary
- 55,000 - 70,000 THB, Negotiable
Job function
- Purchasing
- Analyst
Job type
- Full-time
Company overview
Size:500-1000 employees
Industry:Retail
Location:Bangkok
Website:www.lazada.co.th
Founded in:2012
Ranking:4/5
Lazada (Thailand) Co., Ltd. is one of the largest e-commerce platforms in Southeast Asia, part of the Lazada Group, which has a prominent presence across multiple countries. In Thailand, we provide an innovative online shopping experience, connecting buyers and sellers through a ...
Why join us: Joining Lazada Thailand offers an exciting opportunity to be a part of a rapidly growing company in the e-commerce sector. At Lazada, we value diversity, innovation, and creativity, offering an environment where employees are encouraged to think big, collaborate, and push the bou ...
Head office: 29th floor, Bhiraj Tower, Emquartier
Benefits
- Learning & Development Opportunities
- Professional development
- Provident fund
- Flexible working hours
- Five-day work week
- Job training
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