Job Description

• IT ticket monitoring and support within SLA
• Perform health check on daily basis for Server/meeting rooms equipment.
• Staff onboarding/offboarding/IT induction/laptop provisioning, software installation, Event support, etc
• Asset management, inventory check, update status and ownership, perform data wipe, etc
• Update and maintain knowledge base for end-users as well as internal IT training
• Follow up & Support in IT procurement administrative work (e.g., raise PR, do goods receipt for hardware, software, accessories, etc)
• Set up IT equipment for livestreaming, workshop, conference, etc.
  

Qualification

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 1-3 years of working experience in IT support or a related role.
• Experience with troubleshooting hardware (desktops, laptops, printers) and software issues.
• Knowledge of networking fundamentals (e.g., TCP/IP, DNS, VPN, Wi-Fi troubleshooting)
• Understanding of IT security practices
• Good command of English communication.
• Service-mind, proactive and willing to go extra mile.