Responsibilities:

• Oversee daily end to end operations of the sortation center, ensuring packages are sorted correctly and dispatched in a timely manner.
• Manage and lead a team of sortation staff, including manpower planning, training, scheduling, counselling, disciplining and performance evaluation.
• Monitor and improve operational processes to enhance efficiency and productivity.
• Implement standard operating procedures (SOPs) and ensure operation compliance are met.
• Provide guidance and support to team members, addressing any issues or concerns promptly.
• Ensure all packages are handled with care and sorted accurately according to destination.
• Address any discrepancies or errors in the sorting process and implement corrective actions.
• Track key performance indicators (KPIs) and generate reports on sortation center performance.
• Analyze data to identify trends, inefficiencies, and opportunities for improvement.
• Report operational status and issues to upper management regularly.
• Identify areas for process improvement and implement changes to enhance efficiency.
• Foster a positive and collaborative work environment.
• Prepare technical reports e.g. EOD report by collecting, analyzing and summarizing information and trends.

Job Requirements

• Bachelor’s degree in logistics, supply chain management, business administration, or a related field
• Proven experience in logistics, warehouse management, or a similar role, preferably in a sortation or distribution center.
• Experience in a supervisory or managerial position least 3 years is highly desirable.
• Ability to manage large groups of people
• Strong leadership and team management skills.
• Excellent organizational and problem-solving abilities.
• Proficient in using Microsoft excel e.g. pivot, lookup
• Good communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle pressure effectively.
• Willingness to work flexible hours, including nights, weekends and long holiday if required.